Our advice when researching metal roofing companies is to skip right over London Eco Metal. With the exception of dealing with the sales person, who was professional and knowledgeable, our interactions with this company have been an ordeal we would not wish on anyone. The representative of this company (manager?) decided early on that it might be more prudent to back up the unacceptably sloppy installation of their sub-contracted crew rather than admitting to a poor installation job - either because they did not want to loose face or out of pure arrogance. With better communication, these problems could have turned out to be nothing but a little hiccup. Instead they snowballed out of control and turned into a very stressful episode. Most unacceptably of all, not once throughout the process would the company representative ever conceive of the possibility that we, their clients, might be honest people, justified to have issues with the installation, or be sincerely interested in finding an inexpensive, workable solution. It was an utter slap in the face to have to have gone through this debacle and end up here, having to write this review.
If you want a quality roof, without the drama of endless phone calls and emails (in length and quantity), without the humiliation of being accused of misrepresenting what was agreed or not agreed to (despite having plenty of written proof otherwise), chose a different company. We realized that the next step we would have had to make to get closer to resolving the deadlock is to hire a lawyer. Seeing how we are not litigious people, we decided to go this route, the route of warning people for what you might be in for.
Some (and only some of the) issues:
*Terrible and at times non-existent communication throughout
*All the work was done without safety harnesses, ropes and/or other safety equipment
*No communication from the crew about any potential problems while the installation was in progress, even though one of us works from home
*Zero willingness to listen to our side of the story or consult us about solutions
*In every phone conversation and email communication we were strung along with endless excuses - the company representative seemingly being unable to entertain the possiblity there could ever be a problem with their workmanship, even if sub-contracted.
Spare yourselves the potential grief. There are plenty of other options.
- Company Response
Hello Katharina, all of the information listed here is under review. We are currently investigating the issues detailed in your complaint. We will contact you shortly, thank you.