London Eco Roof Manufacturing

Roofing
1682 Dundas St. E London ON N5W 3C7
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Roofing
London Eco Roof Manufacturing
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92%

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Reviews by rating (past 12 months)
Best of 2017 winner 4 timesBest of 2017winner 4 times

Reviews for London Eco Roof Manufacturing

Average customer rating:
9.3 10 (809 reviews)

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Anna from Toronto
Anna from Toronto
5 reviews Toronto, ON
10/10

New metal roof

We recently had a new metal roof installed and the whole experience was absolutely fantastic. Neil, our sales consultant, was really helpful in answering our many questions, and was honest and frank with us the whole time, we felt very comfortable throughout the process. Matthew, who scheduled the installation, was timely in his updates (there were some delays due to weather) and listened to our concerns for the timing of sending over the materials. The installation crew Norbert, Marcin and Jack went above and beyond, the roof looks amazing, the installation was efficient and not rushed, they identified and fixed a small problem with the eavesthroughs and plugged a hole where animals could get in as part of the installation. They were continuously cleaning up the worksite so it was always looking neat. They were very knowledgeable and answered all our questions. I would highly recommend London Eco-Metal.

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Company Response

Hello Anna, thank you so much for your thorough review. All the people you mentioned really appreciated the opportunity to work with you as well! If you do recommend us, please contact Neil and he can guide you through the referral rewards program.

Private User
Private User
Private User reviews Vaughan, ON
10/10

Metal Roof

I'm very happy I found this company for the roof replacement. There pricing was affordable and great quality professional work. They did an awesome job. Their sales person Neil was very honest and knowledgeable. He answered all my questions and always polite. Thanks for such great service! I would strongly recommend them to anyone. Thanks

1 of 1 people found this review helpful.
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Company Response

Thank you for your review! Neil is a true professional, we are glad you had the opportunity to work with him. Thank you for choosing London Eco-Metal.

Garry and Janice
Garry and Janice
0 reviews Toronto, ON
8/10

New residential metal roof

From the time we got a quotation to the final clean London Eco Metal did a great job. We ordered the work in the summer had the work completed in the fall. No sound during rainstorms and the snow guards work great.

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Company Response

Hello Garry and Janice, thanks for your review! A lot of people are concerned about the sound of a metal roof but are pleasantly surprised to find it is not loud at all. We are happy that you are satisfied, thanks again.

David Turnbull
David Turnbull
0 reviews London, ON
10/10

New roof install

Asked for a quote online; had an representative over the next day. We were told it could be up to 6 weeks but in fact they started in 10 days. The crew were friendly and efficient. They cleaned up at the end of each day. The metal roof definitely makes our little old out-of-square house look better. Now that winter is here, we're also not getting the big icicle build-up that plagued a couple of areas.

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Company Response

Hi David! Our install times can be subject to a few factors but we are glad that this worked out for you. Thank you for your review.

Anisha
Anisha
0 reviews London, ON
9/10

Metal Roofing

The new metal roof looks fabulous. Great customer service from David Rammeloo. The color of the roof looks great, it's blue grey. Thank you. I will recommend this company for sure.

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Company Response

Hello Anisha. Thank you very much for your review! David Rammeloo is a fantastic Roofing Specialist and we are glad you had the pleasure of working with him. If you do recommend someone, please contact David and he can guide you through our referral rewards program.

Katharina in Keswick
Katharina in Keswick
0 reviews Kitchener, ON
0/10

Nothing but problems

Our advice when researching metal roofing companies is to skip right over London Eco Metal. With the exception of dealing with the sales person, who was professional and knowledgeable, our interactions with this company have been an ordeal we would not wish on anyone. The representative of this company (manager?) decided early on that it might be more prudent to back up the unacceptably sloppy installation of their sub-contracted crew rather than admitting to a poor installation job - either because they did not want to loose face or out of pure arrogance. With better communication, these problems could have turned out to be nothing but a little hiccup. Instead they snowballed out of control and turned into a very stressful episode. Most unacceptably of all, not once throughout the process would the company representative ever conceive of the possibility that we, their clients, might be honest people, justified to have issues with the installation, or be sincerely interested in finding an inexpensive, workable solution. It was an utter slap in the face to have to have gone through this debacle and end up here, having to write this review.

If you want a quality roof, without the drama of endless phone calls and emails (in length and quantity), without the humiliation of being accused of misrepresenting what was agreed or not agreed to (despite having plenty of written proof otherwise), chose a different company. We realized that the next step we would have had to make to get closer to resolving the deadlock is to hire a lawyer. Seeing how we are not litigious people, we decided to go this route, the route of warning people for what you might be in for.

Some (and only some of the) issues:

*Terrible and at times non-existent communication throughout
*All the work was done without safety harnesses, ropes and/or other safety equipment
*No communication from the crew about any potential problems while the installation was in progress, even though one of us works from home
*Zero willingness to listen to our side of the story or consult us about solutions
*In every phone conversation and email communication we were strung along with endless excuses - the company representative seemingly being unable to entertain the possiblity there could ever be a problem with their workmanship, even if sub-contracted.

Spare yourselves the potential grief. There are plenty of other options.

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Company Response

Hello Katharina, all of the information listed here is under review. We are currently investigating the issues detailed in your complaint. We will contact you shortly, thank you.

Ibro Abdovic
Ibro Abdovic
0 reviews London, ON
10/10

Great service, excellent job!

Extremely satisfied with my new roof. Great customer service, and overall experience. The company was very knowledgeable, and answered all of my questions and concerns. The clearly reviewed warranty and benefits.

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Company Response

Hello Ibro, we are happy that you are satisfied! Thank you for your review and thank you for choosing London Eco-Metal.

Susie
Susie
1 review London, ON
0/10

Metal Roofing installation

I was referred to this company by an acquaintance of ours who used this company. I had seen there work and liked what they had done. In September I meet with a roofing consultant and got a quote for a metal roof for my residence in Toronto. I was pleased with the consultant and his information and we decided to go with this company. I was contacted by someone from the company on November 13, 2020 who advised me that they would be coming by on November 16, 2020 to drop of the supplies so they could start working on our roof the next day or so. I called the office to November 17, 2020 in the pm to advise that no one had should up. I was advised that because of the weather, they must of been delayed with the previous job and would come on November 18, 2020. I waited until November 19, 2020, but no one showed up and I called the office again. The person I spoke to at the office was not able to give me any information about what was happening. Finally someone showed up on November 20, 2020 in the pm to start working on our roof. I was surprised that there was only one person to work. After the worker had left my residence, I had gone outside to see what was done and found that the later was left up and it was screwed in but I didn't think this should have been left up as it seemed like a safety hazard to me especially since the worker did not return to my residence until a few days after. I am still waiting for them to come and finish the job and there is a lack of communication. I am still waiting to hear back to see when they will be attending my residence to hopefully finish the job. This was suppose to be 1 weeks job and it has now been going on the second week.

1 of 2 people found this review helpful.
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Company Response

Hello Susie. We understand that there has been a lack of communication over the course of this install, we apologize. We are currently investigating any incidents that have occurred during this install. Thank you for your patience.

Rupan in Toronto
Rupan in Toronto
1 review Toronto, ON
10/10

Roofing

Fantastic job done by London Eco Metal manufacturing, I was worried when my old roof 15 year life was ending, and I was lucky to know about this roofing contractor, It was very easy and flexible to talk and make appointment with them. Moreover there price was affordable and their work was was simply super. I have also recommended to my friends and family members. It worth investment with this contractor as this have added value to my house, thank you guys

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Company Response

Thank YOU, Rupan for choosing London Eco-Metal. If you do refer us, please keep in mind that we do have a referral rewards program. You can ask the Roofing Specialist who assisted you for more information about the program.

Kimball1
Kimball1
1 review Courtright, ON
10/10

fantastic job

London Eco Metal installed a beautiful roof on our home. We have had many positive comments from our neighnours about how stunning it looks. We are thrilled with the outcome and appreciate the great workmanship that went into the product and instalation. We love it!
Ken & Shirley

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Company Response

Hello Ken and Shirley, thank you for choosing London Eco-Metal. We aim to provide the best product with quality workmanship every time! We assure you the compliments will continue to roll in. Thank you for your review.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about London Eco Roof Manufacturing

London Eco-Metal is the leading metal roofing manufacturer and installer based out of London, Ontario. They service all of Ontario and east to Montreal with convenient showrooms located throughout Ontario. With 4 great profiles and a large choice of colours, there is a roof for everyone, at great factory-direct prices. London Eco Roof is your choice for Affordable Metal Roofing .Contact us today to receive a free quote!

CATEGORIES
Roofing
PRODUCTS
Custom made metal roofs at affordable pricing
SERVICES
Across Ontario From Windsor to Ottawa
BRANDS
Eco Metal
STYLES
Four main profiles, Bravo, Bingo, T18, and Eco-Tile(Eco-Panel)
SPECIALITIES
Metal roofing
WEBSITE
http://www.londonecometal.com
YEAR ESTABLISHED
2009
NUMBER OF EMPLOYEES
110
RETURN POLICY
Ask for info
PAYMENT METHOD
Financing TD, Visa, MC
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
55 years
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.