They did not clean the ducts. Filter is filthy. Refused to honor their work or resolve the problem. Workers were inappropriate and customer service is ZERO.
- Approximate cost of services:
- Company Response
Hello Laura, As per our telephone conversation, we do guarantee our work and would send a crew back to do a re-clean at no charge within a reasonable amount of time. Unfortunately with the length of time that has passed since your cleaning was done we are unable to send a crew back at no charge. Furnace and duct cleanings, just like any other type of cleaning, require maintenance and upkeep. There are many different factors that can cause your furnace and ducts to get dirty again. As mentioned on the phone, furnace filters should be changed every month to 3 months and that time period had far lapsed when you did change your filter.