The Gentlemen Pros Plumbing, Heating & Electrical

Formerly The Gentlemen Plumbers
Plumbing
AB T5J 0N3
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The Gentlemen Pros Plumbing, Heating & Electrical
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Reviews for The Gentlemen Pros Plumbing, Heating & Electrical

Average customer rating:
9.4 10 (1183 reviews)

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Shelley in Calgary
Shelley in Calgary
2 reviews Calgary, AB
10/10

Toilet, Sink and Tap Replacements

My mother-in-law was looking to replace some toilets, taps and a sink. The Gentlemen Plumbers were recommended us and we gave them a call. From our first contact with them they have been very professional, friendly and patient. Wayne came out and explained everything very well. He did an awesome job and in a timely matter. He was very good at explaining everything in detail to my mother-in-law making sure she understood every step of the way. We couldn't be more pleased and would highly recommend this company. Thanks Wayne for a job well done!!

Approximate cost of services:
$4,000.00
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Company Response

Shelley in Calgary,
Thank you so much for taking the time to share your experience atThe Gentlemen Pros. We take pride in knowing our customers are happy with their experience.

Suzanne  in Calgary
Suzanne in Calgary
3 reviews Calgary, AB
10/10

Great Service

Great guy Lavern...really good service. Would call again. Wore booties, cleaned up after, checked additional things in the home....overall service is ten out of ten and would recommend to anyone.

Approximate cost of services:
$500.00
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Company Response

Suzanne in Calgary,
We are incredibly grateful that you took the time out to leave us a 10 star review.

Disappointed Homeowner in Edmonton
Disappointed Homeowner in Edmonton
0 reviews Edmonton, AB
0/10

inexperienced staff, outrageous prices and poor phone support

Had a sewer smell coming from bathroom, called GP. Sent out two young guys who tell me that I'm going to have to rip open my wall, dig up the vent pipe in the concrete and replace it. They used a camera to check the pipe (no obstructions). They then leave telling me there is nothing they can do.

I looked up the problem online and in ten minutes I figured out that the gasket around the toilet was loose. Fixed the problem myself.

Cost me 500 dollars for them to come waste my time. Also couldn't download the video of the line inspection they promised me. Called twice to get a copy and no one called back or helped me.

Will never use these guys again, their plumbers are too young and inexperienced and they bill what a professional would charge regardless of their skill level. Call someone else.

Approximate cost of services:
$500.00
1 of 2 people found this review helpful.
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Company Response

Disappointed Homeowner in Edmonton, te sincerely apologize for the inconvenience you experienced with our service. This is not the level of service we strive to provide. We appreciate your feedback and will use it to improve our processes. If there's anything we can do to address your concerns or regain your trust, don't hesitate to get in touch with us directly.

Pat a.
Pat a.
5 reviews Calgary, AB
10/10

Possible leak in pipe in basement

We thought we might have a leak in a pipe in the basement after a cold spell in Calgary. Frank came and assessed that the water was only from ice which was melting up top. He also inspected all of our other plumbing and furnace equipment He recommended a change to our hot water tank pipes which made sense. Great job by Frank - efficient, professional, knowledgeable and friendly.

Approximate cost of services:
$45.00
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Company Response

Pat a.
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.

Private User
Private User
Private User reviews Edmonton, AB
10/10

Furnace and bathroomShower repair

Danny J. was truly a gentleman and a professional.
He was prompt, courteous, knowledgable, efficient and effective in diagnostics and repair. He also kept us apprised of the work every step of the way and clearly answered any questions that we had. A superb young man and asset to this organization!

Approximate cost of services:
$450.00
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Company Response

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.

Chris
Chris
4 reviews Calgary, AB
10/10

very polite and efficient

Gentlemen plumber were very easy to work with. They organized the water shut-off with city and were transparent on all costs. Andrew arrived on time, and was very curtious.
They stayed to check the work once the city turned the water back on

Approximate cost of services:
$500.00
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Company Response

Chris,
We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.

brady51 in Edmonton, Alberta Canada T5K2P6
brady51 in Edmonton, Alberta Canada T5K2P6
1 review Edmonton, AB
10/10

Sewage blockage

Emergency phone call. Backwash in my washing machine drain. Gentlemen plumbers arrived early. Work dilegently to get work done. Explain process professionally. Highly professional and very clean. Great to meet them and will use again.

Approximate cost of services:
$100,000.00
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Company Response

brady51 in Edmonton,
Thanks so much for giving us your take on how we are doing. We're glad that customers like you are having a great experience at The Genlemen Pros.

Cristine56w in Edmonton
Cristine56w in Edmonton
0 reviews Edmonton, AB
10/10

Sewer Cleaning

Our sewer was backing up whenever we ran our washing machine, so remembering the radio ads I heard for Gentlemen Plumbers I gave them a call. Brendan and another young employee were dispatched at an agreed date and time. Shockingly they arrived early! My experience tells me that rarely, if ever, happens with repair people. They explained what they were going to do and gave me 2 options for the work. I thought both prices were high, but if they really did all they said they were going to do then it would be worth it. And man, was it ever worth it!
They had to clear roots from our lines at least 3 times, which included using a larger auger head and rechecking the line a couple times with a video. I was able to see exactly what they found and then how clean the line was afterwards. They had small rugs to put under their equipment and wore plastic booties over their footwear, so everything stayed nice and clean. They also cleaned up after and did an inspection on the rest of the plumbing with a few suggestions to help improve things.
We've had numerous plumbers do the same job over the years and although they charged almost as much the job was never as thorough, professional and clean. All in all they were worth every penny and we won't hesitate to call them again for service.

Approximate cost of services:
$760.00
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Company Response

Christine56w
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.

Mark in Edmonton
Mark in Edmonton
4 reviews Edmonton, AB
9/10

Bath Tub Drain Cleaning

Mike came in and cleared our plugged bathtub drain without a problem. He also surveyed the plumbing in the rest of the house and provided a bunch of useful recommendations for improving the performance and reliability of all our fixtures and drains. Follow-up after the service was very professional as well. Thanks.

Approximate cost of services:
$450.00
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Company Response

Mark in Edmonton,
Thank you so much for this great review. We really appreciate your business and helping to share the word about The Gentlemen Pros.

CalmDemeanor in Edmonton
CalmDemeanor in Edmonton
2 reviews Edmonton, AB
10/10

Unforeseen heater tank leak

Brendan and Matt did a fantastic job making me feel at ease about the leak that formed in the copper piping leading out of my water heater tank. They explained what likely happened and why and helped me understand what the repair would be. They took great care to respect me and my property. Brendan had alot of plumbing experience and that was evident in his explanations and Matt did a fantastic job sodering up my pipe. Two fantastic gentlemen that I will gladly request to do any future plumbing jobs I may require. Well done!

Approximate cost of services:
$480.00
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Company Response

Calm Demeanor in Edmonton,
Thank you so much for taking the time to share your experience at The Gentlemen Pros. We take pride in knowing our customers are happy with their experience.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about The Gentlemen Pros Plumbing, Heating & Electrical

With professional, dedicated plumbing service to all major cities and surrounding areas in Alberta, and with some of the best plumbers in the industry, The Gentlemen Plumbers work hard to exceed your expectations and deliver quality. If you need a plumber, call us today for plumbing or heating issues, leaky sinks and faucets, clogged drains, toilet, bathtub and shower repairs, furnace cleaning and repairs, hot water tanks and tankless hot water heaters, furnace installation and maintenance, trenchless pipe repair, camera sewer inspection, and more! We have local branches in Calgary, Edmonton, Red Deer, Lethbridge, and Medicine Hat, with extended service all over Southern Alberta, including Camrose, Sherwood Park, St. Albert, Airdrie, High River, Crossfield, Carstairs, Olds, Innisfail, Wetaskiwin, Leduc, Lacombe, Okotoks, Nanton, Taber, Cardston, Didsbury, Brooks, Crowsnest Pass, Cochrane, Strathmore, Sundre, Three Hills, Ponoka, Fort Macleod, Pincher Creek, Bowden, Fort Saskatchewan, Chestermere, Sylvan Lake, Spruce Grove, and Stony Plain.

CATEGORIES
Plumbing, Electricians, and Heating & Air Conditioning
SERVICES
Plumbing installation, repair and service Leaking Toilet Repair Hot Water Tank Replacement Toilet Installation Repairing a Leak Septic System Service Dishwasher Installation Water Line to Fridge Installation Commercial Plumbing Unclogging Bathtubs and Sinks Unclogging Sewer Lines Unclogging a Toilet Unclogging a Kitchen Line Sewer Line Replacment Trenchless Pipe Replacement Sewer Line Camera Inspection Lining Sewer Pipes Humidifier Installation Furnace Repair Service Furnace Replacement Air Conditioning Service Garage Heater Service
SPECIALITIES
Plumbing installation, repair and service Leaking Toilet Repair Hot Water Tank Replacement Toilet Installation Repairing a Leak Septic System Service Dishwasher Installation Water Line to Fridge Installation Commercial Plumbing Unclogging Bathtubs and Sinks Unclogging Sewer Lines Unclogging a Toilet Unclogging a Kitchen Line Sewer Line Replacment Trenchless Pipe Replacement Sewer Line Camera Inspection Lining Sewer Pipes Humidifier Installation Furnace Repair Service Furnace Replacement Air Conditioning Service Garage Heater Service
WEBSITE
https://www.thegentlemenpros.com
YEAR ESTABLISHED
2001
NUMBER OF EMPLOYEES
100
PAYMENT METHOD
Visa, MasterCard, Discover, Direct Debit, Cash, Cheque
MEMBERSHIPS
The Gentlemen's Promise
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
1 Year, 5 Year, 10 Year, Lifetime
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