Frank did a basement renovation for us while ago and came to us and talked a big talk about taking a lot of care and having his quality and reputation being his top priority, which made us pick him as our contracter along with the reviews he had. However After the deposit and scheduling, he cut a lot of corners.
He hired unskilled workers instead of people who specialized in the type of work they were doing. They were careless and damaged the rest of the house. Frank then tried to turn it around on us and took no responsibility afterwards.
Subsequent contractors coming over the years have mentioned how shoddy and unprofessional his work has been.
Afterwards he tried to pressure us into only leaving a good review for him, or not leave one at all (Which makes it clear why his rating is so high for the type of work he has done).
The only upside is Frank stuck to his quote, and didn't go above, but was late on delivery and was careless. He'll take care of things which are small and won't cost money, but he will cut corners on all the big stuff so he can pocket the difference.