I had a leak in the basement coming from the upstairs powder room. Dana came to check the leak and told us it was the positioning of the toilet. He seemed very knowledgeable and after installing a new wax ring, he assured us that the leak had resolved and charged $200. We liked him so much that we called him again for a leak that developed a week later in the upstairs bathroom. Dana said he couldn't identify what the cause of the leak was and the only solution would be to rip up the whole ceiling. That visit was another $200. Obviously we got a second opinion and it turns out that the caulking around the tub needed to be redone. During all of this, the leak in the basement started again! Turns out it was the toilet. Replaced the toilet and no leak!
- Company Response
Rooterway has not performed any services for a customer named Maddy and we are suspicious of this negative review as being falsely placed. If Maddy is a former customer using an assumed name we invite you to contact us so that we have an opportunity to resolve your complaint.