Reviews

2/10

I had a leak in the basement coming from the upstairs powder room. Dana came to check the leak and told us it was the positioning of the toilet. He seemed very knowledgeable and after installing a new wax ring, he assured us that the leak had resolved and charged $200. We liked him so much that we called him again for a leak that developed a week later in the upstairs bathroom. Dana said he couldn't identify what the cause of the leak was and the only solution would be to rip up the whole ceiling. That visit was another $200. Obviously we got a second opinion and it turns out that the caulking around the tub needed to be redone. During all of this, the leak in the basement started again! Turns out it was the toilet. Replaced the toilet and no leak!

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Company Response

Rooterway has not performed any services for a customer named Maddy and we are suspicious of this negative review as being falsely placed. If Maddy is a former customer using an assumed name we invite you to contact us so that we have an opportunity to resolve your complaint.

0/10

As a first time home buyer, I was completely new to the whole process so when my realtor suggested Gary from GPI, I agreed. Big mistake. The home had a negative slope that Gary said he would recommend repairing but wasn't a major issue. Also there were cracks in the basement walls that he said were normal in any older house and would be easy to fix. I asked several times if any of the things I noticed would be a big problem and was told no. Upon moving in and the first heavy rainfall, we found that water leaked into the basement. We have just started the process to have estimates but the first few contractors have said any inspector worth the title should have warned us about what a huge problem this would be. A friend of mine was purchasing a house and their realtor recommended a home inspector and surprise surprise...it was Gary. He is well liked by realtors because he will gloss over problems and help to seal the deal.

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