Lennox air conditioning and Furnace replacement
I called Ray to provide a quote for a house I own in Hamilton. We agreed on the price and repairs were reluctantly paid for, because we are people that don't like a fight or to withhold a debt. After the repairs were done, I was in awe at the rediculous workmanship on the ductwork fittings of the furnace which was amateurish at best. We had to call Ray to view the air conditioning line in front of a window... No pride in their work. Whether it was a subtrade or not I will NEVER call them again, not even for warranty work. I want nothing to do with these guys. Don't try to explain Ray, your company is bush-league!
- Approximate cost of services:
- $6,500.00
- Company Response
Dear customer,
I apologize for the experience you had with us. On your first consultation, I recommended to install new duck work. As I remember correctly, you did not agree with my recommendation. As of the result, you asked the installer to install the AC unit in front of your basement window. After the job was finish, as always we do a inspection and I did not agree with having your unit in front of the window but you were still trying to connivence me that you prefer it there. As I remember correctly that I even told you that the next person that will live here might want to use the window. After that visit, I booked the installer to come back and remove the unit to the side of the window free of charge although it was not our decision and it was yours. I recall getting a phone call from you to say how happy you were with the service.
I believe we did our best to walk you though the whole path and if there is anything else we could do to make your experience better please contact our office.
Best regards,
Ray Toghraee