In June 2019 I had a patio slider and 6 flat window screens made for an addition to our house.
The window screens are 2 years old and 3 out of the 6 screens have become faulty. The screen netting has come out of the frame. I called the company to voice my dissatisfaction stating this should not be happening with 2 year old screens. Sent photos to show the problem The windows on the rest of the house all have screens that are well over 15 years old and in great shape. I was told by the receptionist that she would contact the installation manager and get back to me with solutions. I am contacted and am told that the mesh was not covered under warranty and that something must have hit the screen or had been pushed out. They would do a service call at $85 and charged for any additional parts. The responded stating again that the mesh is not damaged. It is coming out of the frame which is workmanship. It would be nice if they honoured their workmanship but they don't.
I highly recommend you go elsewhere if looking for new screens. These are of inferior quality.
- Approximate cost of services:
- $675.00