These guys were my 2nd choice because the 1st choice couldn't start soon enough.. The job involved diagnosing a leak in my foundation, and then performing external sealing, and internal crack healing, and install a new sump pump w/ battery pack.. The pieces of Dryshield ARE GOOD, but the execution from stage to stage is mediocre..
The salesman IS HONEST and punctual, but very hard to get a hold of.. I'm not too fond of the Dryshield dispatch, the office dispatch isn't always at the office same time of day, and the after 5pm Call Center can only take messages (which only get returned till next day).. So it can be frustrating trying to deal with Dryshield dispatch on a busy work day, when your only calling window is at start or end of day..
The digging crew was semi-supervised by a decent pro, but the crew themselves seemed more like (decent) jobbers than pros.. Once the pit was dug, no one told me what and when the next stage was..
Once the external was done, the internal work of installing the sump pump didn't go smooth.. Firstly, they brought a no-name pump despite promising a Zoller brand on their site.. Next the dig was a mess and concrete stains were left on my carpet, wiped off with a rag, but still visible.. There were also dust tracks around the house from the dig, no one backtracked the house for a good vacuum or track wipe.. The crew did come back to install a Zoller brand pump, and also clean the carpet..
Last was the crack sealing which no one told me was happening until the day of..
The company is legit, the sales man was honest.. I just wasn't fond of the piece meal approach to communication, and (lack of) continuity from stage to stage.. I was warned most contractors play a game of "start right away" just to land the work, then they continue the project piece meal as they juggle all the other work they are starting but not finishing straight through, just to land as much work as possible.. It seems these guys did that to me..
This can be improved by next time keeping the customer in the loop on the stages of work, and when each stage will happen..
I may hire these guys again; the end result is good, even if the middle was not smooth..
- Approximate cost of services:
- $5,300.00
- Company Response
Thank you for your review Carlo, however we are completely surprised and disappointed to read this review and hope you reconsider to give us a better rating where we did everything we said we would professionally. We would have liked to know that you only went with us as your "second choice" and that we would receive a bad review for doing everything we agreed to otherwise we would have not taken on the work, where not being able to get ahold of you on numerous occasions delayed our other projects. Also call our team of professionals that work hard day in and day out and hand dug your back wall "decent jobbers" is completely insulting and unprofessional. Our salesman was on time for the first appointment where no one was home as sheduled and was told to wait as he did for about an hour later at night (around 7pm). After your wife arrived he came up with a solution and a quote was provided. He was then asked to come back out again to re explain the procedures which we had no problem doing and we thought you were happy with our quote when you decided to proceed. you are 100% right that communication was the problem where you were not available during the day and sometimes take a couple days to get back to us. We don't believe it is fair to say that it was our fault for communication issues where we would call you severals times a day without response andimpactes the work to be done in stages and actually cause delays for our schedule. As for the sump pump and carpet, you are right it was not a zoller pump that was originally brought to the house where our last website update was not done to the pump however the pump that we brought was just as good if not better with the same horse power and was actually more expensive. Although explained to you we went out and specifically got a zoller pump for you and changed it. Also construction can be messy where breaking concrete in your basement was done and we cleaned everything as we said we would and even went back out to clean a second time to make sure you were happy. Our team at Dryshield works hard day in and day out to make sure we do everything right and to receive a review like this without even a phone call or email stating you were not happy and providing us an opportunity to address any issues you had or feel you have is extremely disappointing and not fiat to paint a picture for our potential customers. Dryshield prides itself on being professional, licensed, insured and standing behind it's work for its customer as we do for you. So please let us know what we can do to make you happy with our services.