Magic

The real value and worth of a company is not only the quality of its product but also the commitment of its staff in providing meaningful customer support. Magic Windows scores high on both counts.

In 2011 I had 24 old aluminum windows and 2 patio doors replaced by Magic Windows. A few months ago the lock on my kitchen patio door jammed in the closed position forcing the door to be permanently closed\locked. After a quick and desperate call to Magic Windows, Hanson the technician arrived and "magically" took the door apart, got into the locking mechanism and "liberated" the door. He truthfully advised me that this was a temporary fix and that he would return in a day or so with a new lock, which he did. I was anticipating the cost of a "house call" but was told there was no charge.
More recently a plastic screen lock snapped on one of my windows so I took it to their factory to get it fixed. Jennifer the receptionist was friendly and immediately said there would be no problem in replacing it. It would take five or so minutes. While waiting at the front desk, on separate occasions, four employees walked by and each one asked if someone was “looking after me”. They really made me feel that I was a valued customer and were intent on making sure that I was being served. I have been in some box stores that as soon as they see you need help they head the other way!

In short, I am very pleased that I chose Magic Windows for I not only have a quality product but also a dedicated team that not only promises good customer support but delivers on its promise. Special thanks to Jennifer, Hanson, Radica. Your dedication to cheerful and prompt customer service is greatly appreciated!

I have 30 yr old house, the old wooden windows were rotting, and the brick sills below were crumbling. I replaced every window (over 40) and every brick sill (with new concrete sills) and sliding Patio Door. I evaluated available vinyl and fiberglass options, went with patented magic windows with steel reinforced frames and no cranks (have 30 casement windows). They have built-in retractable screens and can have built-in retractable bedroom darkening blinds (https://vimeo.com/50396586). All windows were built and installed on time, with a very polite and efficient crew, and are great looking and easy operating windows. I am truly delighted with these windows and recommend them and the company without any hesitation.
An unusual but great thing about these windows is that they open fully and I reached and cleaned every window, both inside and outside, from inside the house.

We had sliding doors installed just over a month ago.
If I were to do it all over again, I would go with another company.
If you decide to go with Magic Windows BEWARE:
The owner is rude and ungrateful to have you as a client.
If you live downtown Toronto, that the installers will not do your cut out, as promised by the Sales Rep.
Have the Mason speak directly to the Installer. Do not call head office for assistance as they do not have the knowledge and are rude and threaten to make it your problem if things go wrong.
After installation, customer service is non-existent (I waited for over a month to hear from customer service to fix my screen, when an appointment was finally made no one showed up. I’m still waiting for a call to reschedule).

We have been thrilled with our new windows from Magic Window. We had new windows installed 4 years ago, and we have been so happy with the purchase, installation, look and function of the windows. The installation value and noise reduction have been exceptional. The windows are very easy to clean because they open fully and we can reach both inside and outside panes from inside the house. The retractable insect screens have performed really well. One unique thing we did in our house was to install a window, sized for our air conditioner -- so each summer we take out the window and reinstall it in the fall. This process is easily done. We have a textured window in our bathroom (which is fully functional) and the design is beautiful. The service and installation truly have been excellent. We are now getting solar screens for the front windows. My spouse is recovering from a severe concussion and has extreme light sensitivity. When we tested the screens at the showroom, we were delighted that the full panel of glass would be covered and that we would still be able to see outside. We have referred Magic Windows to several of our friends. Thank you, Sol, and Magic Windows!

After several quotes for window replacement, we decided on Magic Windows in Woodbridge, Ontario. After Cory came out and showed us the product, I was sold instantly, (just had to convince my husband, which wasn't too hard). We've had our windows for approximately one month and are very happy with them. The options that come with the windows are amazing, such as the retractable solar screen. The back of our house faces South and this screen along with the energy efficient window helps to keep the air conditioner use at a minimum. (See photo of window from inside and out) We will complete the front windows in the spring. Thank you Magic Windows!

The only company that could provide us with the largest windows.
Great Quality products. Yuli was very helpful by sitting with us and planning windows for every room. Pleasure doing business with Magic Windows ;)

Magic Window changed my 3rd floor patio sliding door in 1 hour.
They removed the old door and brought in the new door, from the outside of the house, using a ladder.
Their work was well organized, neat and clean.

We needed 13 new windows in our home, and had been looking and doing research on windows for several months. We happened to see beautiful windows in a house we passed by and when we inquired about the windows, they were from Magic Windows. These windows are Canadian made, and work on rack and pinion system for the casement mechanism. The sound-proofing they provide and the warmth in winter and cool in summer are very impressive. The people we worked with (Sol and Mike) were professional, friendly, and timely. We have recommended them to many friends.

I needed new windows and patio doors for my home and was very afraid of dealing with the wrong company. It was a big investment for me and I needed to make the right decision.

I can’t tell you enough how happy sand satisfied I am with choosing MAGIC WINDOW! I not only like the product but I LOVE IT! People are affected by their environment and my windows and doors have made a huge change in my life. Every morning I feel the opening to a new and wonderful day ahead when I wake up. They give me so much pleasure, light and delightful temperature. With the versatility of the different blinds, I’m able to fulfill all my needs at different times and requires circumstances.

The team of installers couldn’t have been better. Nema and Milan are the best! Extremely knowledgeable, professional, courteous and helpful.
I usually don’t complain if I have a problem with a product or service, I just walk away from them. But I do believe that if someone goes the extra mile and does a good job, that person or company should be praised and complimented…That is why I decided to write this review.

I will definitely recommend MAGIC WINDOWS to my friends and everyone I know. They are simply the best! Keep up the good work!

Esther Merikanskas
Oakvile, ON

After various problems with the patio door, the owner of the company, Sol addressed the issues promptly. The windows are exceptional. The large blinds on the patio door have been a problem. An air leak on the patio door has been rectified with additional insulation. Let me make this clear: I reviewed the windows in the past as terrible however the window units are not the issue. The blinds, not the windows themselves were the concern. I request that my previous review be disregarded (and removed from the website) as the customer service has improved tremendously. I recommend the windows without hesitation. Thanks Sol!