We had the furnace installed many years back by Home-depot. and at its 10th year we had an issue, which was repaired under warranty. then in April this year amongst all these uncertain times we called on Easter Sunday. The phone was answered promptly......and advised if we can wait we can have in done on regular working day, or we may have to pay a fee. so we set up the appointment and had the Tech show up today and repair the igniter, which was the culprit.
Long Story short, Lancaster Heating out of Hamilton did this repair under warranty that covers parts and labour. If I have to deal with a company of reputation, this is the one I would choose. They cover you with no hassle and of course they represent Trane, which is also a good company,
The one company that out performed everyone else in this unsettling times is Lancaster. The entire staff in the office and in the field handled our call speedily . The manner in which the repair was executed is what other companies should emulate.....It is what make companies stand out. I hope they outlast everyone else for sheer tenacity and remain successful always.
On both occasions (Jan 2020 and April 2020) the technicians who performed the service call were outstanding. Thank you Lancaster Heating and Cooling.
Niagara On The Lake
- Company Response
Thankyou for taking the time to do a review . I will share this with our service techs. Take Care and stay safe out there!