Lancaster Heating And Cooling

Heating & Air Conditioning
195 Hempstead Drive Hamilton ON L8W 2E6
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Heating & Air Conditioning
Lancaster Heating And Cooling
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91%

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Reviews by rating (past 12 months)

Reviews for Lancaster Heating And Cooling

Average customer rating:
9.6 10 (42 reviews)

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Mickey
Mickey
0 reviews Gatineau,
10/10

Furnace replacement

I've been with Lancaster Heating and Cooling for at least ten years for my annual furnace, fireplace and ac maintenance, and their service and professionalism has always been top shelf. When my furnace started to go, I went directly to Lancaster for a replacement - no shopping around. Cassandra who sold me the furnace, and Wes and Yohan, who installed the furnace, were professional, provided exemplary customer service, and went above and beyond to address my questions and needs. The entire process from purchase, to installation, to post-installation customer-check-in was excellent. I simply cannot say enough good things about the products and services provided by Lancaster. In a nutshell, they are simply the best. And by the way, the Trane modulating furnace installed is remarkable.

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Company Response

Hi Mickey:

Thanks for taking the time to do a review. I will let Cassandra, Wes and Johann know how happy you are.

Thanks again!

Daniel L.
Daniel L.
1 review Hamilton, ON
10/10

New AC & Furnace Installation

We needed a new AC & furnace, so we obtained 3 quotes and chose Lancaster. Wesley and Johan did a fantastic job with the installation.
Very clean, neat and professional. I can't believe how hard and fast they worked to get us up and running, with no issues. Lancaster did a great job for us and we are very happy to give them a great review.

Daniel

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Company Response

Hi Daniel. We are happy to hear that you are pleased with the Lancaster experience. I will share this with the guys.
Thanks for doing a review.

Bolivia Gil
Bolivia Gil
1 review Lincoln, ON
10/10

AC installation

I looked up and got quotes from three companies and I got to choose this one for so many reasons like service, attention, pricing and availability.
I am so happy with the unit, it is running great and perfect time it was installed thanks to Cassandra :).
The guys that came for installation really do a great job too.

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Company Response

Thanks for taking the time to do a review. I'm glad your happy with everything. I will share this review with our staff. Take Care

Mark in Toronto
Mark in Toronto
0 reviews Hamilton, ON
6/10

Beware!

Installation was good. Furnace that was installed was recalled and there was a class action lawsuit in progress. Follow up Service not so good. Beware of "Rob". Famous for overbilling and unnecessary repairs.

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Company Response

Thanks for taking the time to do a review. We are sorry to hear about your experience. As the information you provided is not familiar to us could you please call the office with any further questions or concerns.

Ed and in Burlington
Ed and in Burlington
1 review Burlington, ON
7/10

Poor follow up service

We have used this company in the past and were pleased with the service. After installing our new furnace I had some follow-up questions and requested that our thermostat be connected as promised.

It took some time but the issue was resolved to our satisfaction.

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Company Response

I apologize for any delay getting back to you. I am glad to hear you are satisfied with the end result.

Thanks for doing a review!

Private User
Private User
Private User reviews St. Catharines, ON
10/10

furnace & air conditioning installation

I had a new trane modulating furnace & trane air conditioning installed by Lancaster the installers were very professional and did a great job when they finished the installation there was no mess for me to clean up.Thanks Guys

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Company Response

I am glad you are happy with your new furnace and the Lancaster experience. I will pass along this kind review to our staff. Thankyou!

New Furnace
New Furnace
0 reviews Hamilton, ON
10/10

New furnace

I would like to take this opportunity to say thank you to Cassandra. She went out of her way to get us the best price for a new furnace. (Modulating)
Cassandra was great to deal with, and I would absolutely recommend her to any one of my family or friends. She was very patient and understanding. Thank you Cassandra!
The young gentlemen, Mark and Pat that came to do the installation were wonderful as well. They were so polite and professional!
Lastly, I would also like to thank Rick! You have a wonderful staff!

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Company Response

Thankyou for doing a review. We appreciate the kind words and will let our great staff know. Take Care!

C
C
2 reviews Hamilton, ON
10/10

Furnace and thermostat

A professional and courteous technician came to install a thermostat for me. The company gave me a courtesy call as well, the technician also called to inform me he was in his way. As he was working, he noted an issue with the furnace and informed me that if the motor was not replaced than I would need a whole new furnace. He may have saved me thousands of dollars. He explained the issue in lay terms and I made an informed decision to change it. He had the product ordered and came the very next morning. I was very happy with the service.

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Company Response

We are glad you are happy with your service experience. Thanks for taking the time to do a review.

D&B Parkinson
D&B Parkinson
1 review Burlington, ON
10/10

service for two fireplaces

a professional, courteous technician came promptly the very next morning after placing service call. Restored both pilot lights, vacuumed and cleaned glass in two fireplaces.

we are very happy with any service by Lancaster and would recommend their services to anyone.

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Company Response

Thank you very much for the kind review. I will pass this along to our staff.

Charles in Hamilton
Charles in Hamilton
0 reviews Hamilton, ON
10/10

New furnace and air conditioning units

Lancaster did an excellent job installing a Trane furnace last year, and a weeks ago a new Trane air conditioning unit. Cassandra did an excellent Job pricing out both with home visits. We were not looking for the cheapest unit, but she gave as a competitive price based on the 3 companies we got quotes from. We wanted Trane because they are highly rated by Consumer Reports. Josh and Doug did an excellent install job and were bothe professional and friendly.

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Company Response

Thanks for taking the time to do a review. I will pass this along to the guys!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Lancaster Heating And Cooling

Lancaster has been servicing the people in the Hamilton, Burlington and surrounding area since 1955. Lancaster Heating and Cooling offers full HVAC services including installation and service of furnaces, air conditioners , heat pumps, heat recovery ventilators, humidifiers, hot water heaters, and fireplaces. We also install gas lines for stoves, dryers, fireplaces, pool heaters and bbqs. The technicians at Lancaster are fully licensed and factory trained. Lancaster provides 24 Hr emergency service and offers free in home quotations for replacement equipment. Lancaster payment options are Visa, MasterCard as well as financing oac. We also do rental hot water heaters, furnaces and air conditioners.

CATEGORIES
Heating & Air Conditioning and Solar Water Heating
PRODUCTS
Furnaces, air conditioners, heat pumps, hrvs, humidifiers, hot water tanks, air cleaners, air purifiers, fireplaces, thermostats, maintenance plans.
SERVICES
24 hr. emergency service, custom sheet metal, custom homes.
BRANDS
Trane, Daikin ,Carrier, Lancaster, Vanee , Regency, Continental, Rheem, John Woods, Bradford White
WEBSITE
http://www.lancasterheatingandcooling.com
YEAR ESTABLISHED
1955
NUMBER OF EMPLOYEES
12
RETURN POLICY
full manufactures warranty
PAYMENT METHOD
Visa, Mastercard, Financing
LICENSES
Gas fitters, refrigeration
MEMBERSHIPS
BBB, CBCB, TSSA, ORAC, HRAI, ESA
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Full Manucatures Warranty
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.