Lancaster Heating And Cooling

Installation was good. Furnace that was installed was recalled and there was a class action lawsuit in progress. Follow up Service not so good. Beware of "Rob". Famous for overbilling and unnecessary repairs.

We have used this company in the past and were pleased with the service. After installing our new furnace I had some follow-up questions and requested that our thermostat be connected as promised.

It took some time but the issue was resolved to our satisfaction.

I had a new trane modulating furnace & trane air conditioning installed by Lancaster the installers were very professional and did a great job when they finished the installation there was no mess for me to clean up.Thanks Guys

I would like to take this opportunity to say thank you to Cassandra. She went out of her way to get us the best price for a new furnace. (Modulating)
Cassandra was great to deal with, and I would absolutely recommend her to any one of my family or friends. She was very patient and understanding. Thank you Cassandra!
The young gentlemen, Mark and Pat that came to do the installation were wonderful as well. They were so polite and professional!
Lastly, I would also like to thank Rick! You have a wonderful staff!

A professional and courteous technician came to install a thermostat for me. The company gave me a courtesy call as well, the technician also called to inform me he was in his way. As he was working, he noted an issue with the furnace and informed me that if the motor was not replaced than I would need a whole new furnace. He may have saved me thousands of dollars. He explained the issue in lay terms and I made an informed decision to change it. He had the product ordered and came the very next morning. I was very happy with the service.

a professional, courteous technician came promptly the very next morning after placing service call. Restored both pilot lights, vacuumed and cleaned glass in two fireplaces.

we are very happy with any service by Lancaster and would recommend their services to anyone.

Lancaster did an excellent job installing a Trane furnace last year, and a weeks ago a new Trane air conditioning unit. Cassandra did an excellent Job pricing out both with home visits. We were not looking for the cheapest unit, but she gave as a competitive price based on the 3 companies we got quotes from. We wanted Trane because they are highly rated by Consumer Reports. Josh and Doug did an excellent install job and were bothe professional and friendly.

We had the furnace installed many years back by Home-depot. and at its 10th year we had an issue, which was repaired under warranty. then in April this year amongst all these uncertain times we called on Easter Sunday. The phone was answered promptly......and advised if we can wait we can have in done on regular working day, or we may have to pay a fee. so we set up the appointment and had the Tech show up today and repair the igniter, which was the culprit.

Long Story short, Lancaster Heating out of Hamilton did this repair under warranty that covers parts and labour. If I have to deal with a company of reputation, this is the one I would choose. They cover you with no hassle and of course they represent Trane, which is also a good company,

The one company that out performed everyone else in this unsettling times is Lancaster. The entire staff in the office and in the field handled our call speedily . The manner in which the repair was executed is what other companies should emulate.....It is what make companies stand out. I hope they outlast everyone else for sheer tenacity and remain successful always.

On both occasions (Jan 2020 and April 2020) the technicians who performed the service call were outstanding. Thank you Lancaster Heating and Cooling.

Terence Hopman
Niagara On The Lake

On the recommendation/diagnosis from another company that said the short cycling of our furnace was the result of an air flow problem, I changed the thermostat, enlarged a cold air return, added another cold air return and had the furnace cleaned--blower, secondary heat exchanger, and coil. It didn't help. The technician, Rob, from Lancaster listened to the furnace after cleaning it, said that he could hear water in the heat inducer pump. After researching the problem, he came back two days later, cleared the pump, enlarged the drain, and adjusted the fins in the secondary heat exchanger and the problem was resolved in about a half hour. Rob was excellent and really seemed to care about what he could do to help us.

Richard (GM/Service Manager) was able to help get us heat when temperatures where dropping fast!

I was out of province for business when I got a call from my spouse that something was wrong (temp already dropped to 63)...I gave the folks at Lancaster a call hoping they could prioritize the situation (feeling a bit helpless 3 provinces away) & I was very happy that not only did they help get us heat quickly, but the prices were fair and the young gentleman that did the work friendly.

It's nice to know that Lancaster can be trusted in a time of need! Thanks again Richard!

JG