We had our roof completely replaced with Toronto’s Roofing & Contracting Inc. in June 2011. I had researched and called numerous contractors. I have to say, I was hesitant regarding all the 10 star ratings for Terry Butler’s company, Toronto Roofing & Contracting Inc. I spoke to several contractors and obtained numerous quotes. What I loved about Terry was how quickly he returned my calls; he was very friendly, honest and had extensive knowledge and experience. Some contractors didn’t even bother to call me back; others did a “drive-by” estimate, one was just plain sarcastic and egotistical. Our time is very important to us and we had one contractor who never showed up, despite us taking time off work! Terry arrived for our quote on time and accompanied my husband on the roof (as we requested). He explained what needed to be done and pointed out areas that other contractors did not, including the need for an extra vent, etc. No matter how insignificant or numerous our inquiries were, Terry answered them all with patience and professionalism. He explained the entire procedure to me, as I wanted to know the steps involved, from beginning to end. I had several quotes and it was very clear that we would choose Terry. Terrry’s crew was punctual, they were very friendly, and didn’t even mind when my husband went up on the roof a few times to see how they were doing. They cleaned our front and back yard and did a fantastic job. Later that evening, Terry stopped by for payment and to check on any inquiries we had. My husband forgot to take pictures of the roof after it was completed, and it was not a problem for Terry to get his ladder out and accompany my husband up on the roof. We chatted easily for well over an hour. When a neighbour asked for a quote in the middle of our conversation, Terry was very polite in letting him know he would be right over, as soon as he finished with us! We are very satisfied with our roof, it looks amazing! We’re so glad we made the right choice and we were raving about the great service the next day at work. Another neighbour had also requested a quote as his crew were replacing our roof, earlier in the day. I would not hesitate to recommend Terry and we’re still bragging about our fantastic looking roof, and the wonderful service we received. We plan to move in the next few months or so, and if we need repairs or a replacement roof on our new home, we will definitely call Terry. Do all the research you need, but it will be clear you’ll choose Terry in the end!
- Approximate cost of services:
- $3,600.00
- What could this company do to improve their services?
- Not one thing! Keep up the good work Terry! It's very clear how dedicated you are to providing quality work.
- Any advice to offer fellow homeowners facing a similar project?
- Ensure you have a list of questions and everything is clear up front. You will NOT have any problems with Terry, he is thorough and very clear.