We found Prestige on homestars and were impressed by the positive reviews. Navigating their website was easy and the self quote function was a useful tool to ball park the cost. We filled out the form expecting that it would prompt a call from the company to discuss terms and times. However, this was not the case. The online work estimate form, without stating such explicitly, misleadingly acts as a work approval. Without realizing it, we had engaged the company and were quite surprised to find that the work had been done while we were out of the house. This was quite a shock and we would have preferred that the process included a confirmation phone call.
Having said that, the company came to our house and finished the work on the day we requested at the cost listed. Their speed and the work itself was impeccable. They cleaned the eaves thoroughly and left no mess. In fact, the only trace of their work was a paper bag filled with the removed remnants. Top notch work. Moreover, my conversation with Sergio was professional and helpful, the sign of excellent customer service. So despite the website snafu, I would hire them without reservation in the future.
- Approximate cost of services:
- $95.00
- What could this company do to improve their services?
- Two recommendations: first, state up front that filling in and submitting the form engages the company to do the work. Second, confirm any engagements secured through the web with a phone call.