Interior Painting-Failed to Correct Deficiencies
I had originally been pleased with the interior painting job done at my house, but now I am disappointed with this company. The project involved painting most of the interior of my house, including removal of wallpaper. When the wallpaper was removed from the stairwell and 2 small halls, I was told that extra work was needed to fix those walls properly and I was charged an additional $1600 (above what had been included in the original quote). I understood that the walls might not all come out completely smooth (they are not) and that was OK. I had thought that, apart from that, the work was well done, but a while after the job was completed I was surprised to notice that there are unrepaired cracks in a stairwell wall. I have asked several times for the cracks to be properly repaired, but they have not taken responsibility for their work and have not responded to my requests. Therefore, I have changed the rating that I previously gave to this company.
- Approximate cost of services:
- $1.00
- Company Response
The walls were actually properly repaired. After the wallpaper from probably 1950's was removed we found hundreds of major cracks on the very old critical plaster walls. The costumer also saw the amount of work was involved after the wallpaper was removed and she was in shock of the condition of the walls, that's why the extra charge was added. Everything was clearly explained to her and we showed everything closely to the costumer. The job took extensive preparation and patching for many days prior painting. The walls after prepared was primed and painted. The costumer was always involved and saw everything that we did. The walls had no one single crack after the work was done and the final result was approved by the costumer before we left. Please keep in mind that we are talking about a house around 100 years old that was barely maintained for decades with full of surprises hidden behind wallpaper.
The costumer contacted me months after and asked me if it was possible to address a little better one of the walls in the stairway walls. We went there (for free) worked on the wall she requested, also happily repainted a stairway wall and touched up other areas (for free) which was already a bit scratched.
Some time after again she contacted us saying that a crack appeared on her stairway wall and she wanted me back again to fix it. Unfortunately we can not control new cracks, holes, scratches, damages from a house and we can't keep coming back to fix and painting that was already properly fixed and painted that was no under warranty.
We have no problems helping costumers after the job is done, even when it not our fault, we have a great relationship with all of them as you can see from our other hundreds of reviews. The problem starts when the costumer start taking an advantage of us and think that we must to go back even after a year when the job was completed.Also Women Painting warranty documents says clear:
For a period of 1 (one) year from the Project Completion Date shown above, the Contractor will repair any newly work as a result of a defect in workmanship free of labor charge.
This Limited Warranty covers workmanship only. Paint and other materials are expressly NOT covered under this Limited Warranty. For details on warranties applicable to paint, please refer to the manufacturer’s warranty.
(a) Warranty Limitations
The following shall not constitute defects in workmanship and are not covered by this Limited Warranty:
- normal cracks in plaster, paint, drywall, masonry, stucco or concrete;
- defects arising from the breakdown of older undercoats of paint;
- peeling or blistering resulting from a defect in any paint supplied by the Customer;
- defects arising from improper maintenance by the Customer, including damage caused by dampness or condensation due to such improper maintenance;
- Damage arising from a natural disaster or other cause not due to the negligence of the Contractor.- The cost of paint required to perform the repairs is not covered by this Limited Warranty.
- Only work for which the Contractor supplied the paint or other materials is covered by this Warranty.
- Horizontal surfaces or any surface that, by virtue of its design, permits moisture to collect, such as decks, porches, roofs, gutters, etc., are not covered by this Limited Warranty.
- Repairs will be performed only on the specific areas where issue has occurred. Exact color match is not guaranteed as the original paint may have faded by the time any repair work under this Limited Warranty is performed.