We ordered a new replacement patio door, paid 30% deposit and were told that it will take 3 weeks to manufacture it due to seasonal business of the plant. Sales person Nick/Nikolai briefly measured our existing door and said that it is STANDARD size.
When after 4 weeks nothing happened, I called them to find out the status. They could not find my order in their PC system at the beginning, which gave me some clue that they did not even process it. Then their "drafting" manager called me back with the news: "the color of aluminum capping that we wanted and which will match the capping of rest of our windows has been discontinued and they are going to contact manufacturer - Gentek to confirm it". The next day the "drafting" manager calls me again with the suggestion to have either white color capping or some close color that installer guy could find. In both cases we have to wait another
2 weeks since they have to order it to the plant in US and then ship it to Ontario, all because our patio door is "CUSTOM size".
Because we were disgusted with ther poor customer service we preffered to get our deposit back and to look elsewere for better luck.
- Approximate cost of services:
- $1,300.00