Bosco Home Services

Plumbing
Oakville ON L6H 5V9
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HomeStars  >  Heating & Air Conditioning in Milton  >  Bosco Home Services  >  Furnace "Tune-Up" scam
Theo in Bayview Village
Theo in Bayview Village
3 reviews North York, ON
0/10

Furnace "Tune-Up" scam

I had an old furnace that worked fine but my wife was pressuring me to get it "tuned up" and cleaned. I was hoping to get another winter or two out of it. Having heard Bosco's commercials I decided to give them a try. The technician showed up and I could tell by his attitude and comments about the furnace that this was not going to go well. He wouldn't tell me anything as he took it apart other than "it's really old", which is the reason I called him in the first place. He worked for about an hour but refused to fill me in on what he was doing as he worked through it. Finally, he came out of the furnace room and told me he would not be putting it back together. He "red tagged" it because he said the heat exchanger was leaking CO2. I asked him to show me but said he could tell by the water leaking from the test he did. I asked him for options for fixing it but said not to worry he already had someone coming over to sell me a new furnace. I kicked him out of my house and called the dispatch and told them not to send their furnace sales guy. The sales guy called me and was very angry that he wouldn't be getting the sale. Based on comments I saw on here, I called another company and had an awesome experience. I made a point of having the new techs tear apart the old furnace so we could see the heat exchanger and there was nothing wrong. STAY FAR AWAY FROM THE SCAMMERS AT BOSCO.

Approximate cost of services:
$100.00
4 of 5 people found this review helpful.
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Company Response

Hi Theo,

It sounds like Bosco has caused frustration to you; I'd like to earn your trust back. I am very sorry to hear that we have let you down. It is not a good feeling being the owner of a company & having to listen to negative feedback but I believe it is what makes us different and better everyday. Ultimately I am responsible for my employees actions and hold myself accountable to these situations. This means I will listen and do everything in my power to make things right with you.

If there is anything you would like to discuss in regards to your past experience with Bosco please feel free to email or call me directly.

I appreciate your time and look forward to hearing how I can make Bosco a better experience for you and future customers.

Regards,

Roberto Luongo

Bosco Home Services

Plumbing, Heating and Cooling, Drains, Waterproofing