I was initially satisfied with the work done this summer and they even came back one to fix obvious flaws but now I am seeing more problems. first the nails are showing and I would have thought that somehow they should be covered. I have had hardwood floors before and never had the nails showing. When the sun shines on it the bare wood shines and looks like gouges in the floor. Also I purchased a wood called distressed. I am now finding places where the wood is just chipping off and leaving me with unfinished wood. Looks like I have been digging into it. There are no children or dogs in this house so I am not understanding why. I thought it only fair last week to let the salesman, Michael, know how I feel and the problems. Letting him know I could not recommend his company again based on my experience. All he said was "I am sorry". I would have thought that he might have been interested in seeing why I am not satisfied. Because of this I am not only leaving a review but letting everyone know I will never ever use this company again.
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- Company Response
I am very sorry to hear that you are experiencing issues with your hardwood floor. We stand behind the product that we sell and would like the opportunity to come out and take a look. Please contact me directly at the store and I would be happy to arrange a site visit. I look forward to hearing from you.