Landmark Home Solutions

Windows & Doors Installation & Service
2511 Barton St E. Hamilton ON L8E 2X1
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Reviews for Landmark Home Solutions

Average customer rating:
8.3 10 (315 reviews)

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Luminavanman in ST CATHARINES
Luminavanman in ST CATHARINES
1 review Ottawa, ON
10/10

Great work and clean up

They came early and installed the windows in the allotted time frame. Great workers who are dedicated to their job and the work they do.
It shows in the finished product.

They cleaned up as the went and I will soon have them back to finish the the other levels of the house.

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Company Response

Thank you very much for sharing your experience with us. so happy to hear the installers worked hard to complete the job to your satisfaction. Please dont hesitate to let us know if you need anything else. Thank you again we hope you enjoy your Landmark Products.

John W in Sarnia
John W in Sarnia
1 review Gooderham, ON
10/10

Window replacement 2009

In Nov. 2009 we had four med/lg windows, a large dining room window and a huge living room window replaced. The others in the house had been done previously. The living room window was also changed to become a bow window instead of a plain, flat window.
The installers worked very quickly, safely and cleanly and finished in 3-4 hours. The windows all looked good and were well sealed. All we had to do was paint the modifications needed to convert the living room window to the bay design. Definitely outside their scope of work.
A year ago (2019) one wall of the house shifted a bit and created a small gap on one side of a window. I called about it and a technician was sent out and he adjusted the window at no charge.
In May 2020, I had a medical emergency that required the police to break into the house. Surprisingly, the only damage was breaking one of the night stops on one of the new windows. I called and explained to Sandra what had happened and asked about buying a replacement. It seems they work in pairs and she sent me two replacements at no charge so I could change them myself. I didn't think a technician needed to be scheduled for something so simple.
I would highly recommend this company for new windows. The new windows were ready a week earlier than estimated, installation was very professional and they have stood behind their product.

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Company Response

Thank you so much for the kind review. We're also so happy and thankful you and your family are safe. We're always here if you need help and hope you enjoy all your Landmark windows. Thanks again for taking the time to write in :)

Private User
Private User
Private User reviews Smithville, ON
10/10

Windows

Replaced all windows in our house......they look great! Very neat and clean job! Well done!

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Company Response

Thanks so much for sharing your review with us. if there is anything else we can help with please let us know :)

Private User
Private User
Private User reviews Brantford, ON
10/10

Front Door

Great service from Sales Staff, Office Staff and Installers. I would recommend Landmark to anyone looking for all of this.

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Company Response

Thank you so much for the kind review :) were so happy to hear everything was completed to your satisfaction and hope you enjoy your Landmark products for years to come. Please let us know if you need anything else! thanks again

dhirtzel in Simcoe
dhirtzel in Simcoe
0 reviews Simcoe, ON
5/10

New Front Door and 2 windows

Firstly, when I was contacted to set up a date for install, I was told it was tentative, which was expected, due to the pandemic. However, I expected a confirmation, since it was tentative. But I received no confirmation and was unable to reach anyone at Landmark. My calls kept going to voice mail and then I would be told that the mailbox was full. So I was caught off guard and unprepared when the guys showed up to do the installations. However, we forged ahead. At several times, it seemed that there was a great lack of communication or understanding between the sales person and the installers. And I had no call/email/text from Landmark to say they were coming? To confirm that they were there? To confirm that the job was completed? etc? No communications. This made me uneasy. I think you need to work on your communications between your departments and to your customers. Moving forward, now, other than an email to tell me about the financing loan, no other follow up to discuss options for payment of this loan. Again, lack of communication! You really need to work on this! Otherwise, the installers were wonderful. They did a pretty good job of cleaning up most of their mess. I was a little disappointed that the trim on the door did not meet the same width as my old trim, now creating another job for me to do -- repaint. After being assured, many times over, that once the installations were done, there would be nothing more for me to do. No touch ups, nothing. That was not true. Again communication between sales and installation.

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Company Response

Our most sincere apologies for any lack of communication on our behalf. Communicating with our customers is something we here at Landmark take with the utmost importance. And while we are all starting to emerge from some incredibly uncertain and uncharted times, it certainly does not excuse any short comings in that area on our behalf.

We are thrilled to hear that the installers were wonderful and we value all of your feedback tremendously. We will continue to learn from this and we thank you for reaching out to us. Should you have any questions, at anytime, please feel free to do so once again.
Most sincerely,
Landmark

rebecca.ridge in ST CATHARINES
rebecca.ridge in ST CATHARINES
0 reviews Elgin, ON
9/10

Excellent Installation

I was really satisfied in the way that Landmark was flexible with coming to do our quotes (multiple cancellations on our end due to inclement weather), the way they simply agreed to delay installation due to COVID-19 in the early days of pandemic, and their speed in setting it up once everything started to open again.

The contractor that they sub-contracted for installation was phenomenal. He and his team made me feel comfortable, even when I was wracked with anxiety about a hole being cut in my wall! I would highly recommend that team for any installation. We love our new windows.

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Company Response

This makes us so happy to hear! thank you for sharing your experience with us. Were so glade to hear everything went well and your happy with the work done. were always happy to accommodate and understand everyone's hectic day to day lives! If you need anything else please let us know :)

Private User
Private User
Private User reviews St. Catharines, ON
10/10

Kitchen and dining room windows

Very happy with the work of both my dining room and kitchen window. Great company

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Company Response

Thank you so much for the kind review please let us know if we can help with anything else.

pdavy64 in ST CATHARINES
pdavy64 in ST CATHARINES
0 reviews Sebright, ON
10/10

8 Windows replaced

The installer Steve did a great job. He was very friendly and certious . I'm vary happy with the work and the new windows

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Company Response

Thank you so much for the kind review I will be sure to pass this along to Steve! Please let us know if we can help with anything else

Tanya from Puslinch
Tanya from Puslinch
1 review Puslinch, ON
6/10

Windows

They had a different person measure windows and to install them. So the windows were measured wrong which meant the installers had to make them fit. Which caused alot more days of work and noise from cutting drywall and wood and dust. Overall it took 7 days. I was told that this could have been avoided if the person measuring took off some of the trim to check the original windows. The installers were great and I do love the new windows and doors but it would be nice if the person measuring would check more thoroughly.

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Company Response

Thank you very much for taking the time to let us know about your experience. We will take this feedback to heart and I'll definitely pass this along to our install manager. We do apologize for the extra days and any inconvenience.

michael.hrycusko in ST CATHARINES
michael.hrycusko in ST CATHARINES
0 reviews Pelham, ON
10/10

Windows

Great job by the installers. Attention to detail when finishing the trim. Very courteous. Followed COVID-19 precautions. Now we will see how the windows do, but so far they look great.

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Company Response

Thank you so much for taking the time to share your experience with us. Were so happy to hear the job was done to your standards and you are happy with the work done. We take everyone's safety very serious and were happy to help protect you and your family. Thank you

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Landmark Home Solutions

Landmark Home Solutions have been supplying comfort and peace of mind to homeowners across Ontario since 1987. We’re proud to offer one of the most energy efficient windows available on the market today that offers homeowners a significant return on investment all while being backed with the strongest warranty in the business today!

We’re part of the Canadian Standards Association (CSA) and the Better Business Bureau, and in all the years we’ve been in business, we’ve never had an unresolved complaint. We’re members of SAWDAC (Siding and Window Dealers Association of Canada) and make sure that we meet their membership criteria, code of ethics and sign an ironclad five-year workmanship guarantee statement.

We’re also proud to say that our windows are Energy Star certified. As you probably know, the international Energy Star symbol is a simple way for consumers to identify products that are among the most energy-efficient on the market. We also offer financing through TD Canada Trust, ensuring that our customers have a trustworthy partner too.
Based in St. Catharines, Ontario,

Landmark Home Solutions is proud to represent our Canadian heritage in all that we do. Our windows are made right here, so you know you’re getting the best quality windows in the world.

CATEGORIES
Windows & Doors Installation & Service
PRODUCTS
Factory Direct Energy Saving Vinyl Replacement Windows, Entry doors, Patio/garden doors, Eavestroughs, Eavestrough Protection Systems, Green Energy Attic Barrier
SERVICES
Manufacture, Sales, Installation
BRANDS
CSA & Energy Star Approved Custom made Factory Direct by Landmark Home Solutions
STYLES
All makes and styles. Landmark Home Solutions can accommodate all needs and styles in any type of window required
SPECIALITIES
Landmark Home Solutions specializes in providing homeowners across Ontario with custom made, fully lifetime warranted energy efficient windows.
WEBSITE
http://www.landmarkquality.com/
YEAR ESTABLISHED
1987
NUMBER OF EMPLOYEES
160
PAYMENT METHOD
Financing (including 0% interest & no payments for a year) Cash, Cheque, Visa, Master Card, AMEX
MEMBERSHIPS
BBB, Siding & Windows Dealers of Canada, Energy Star Partner, Better Business Bureau
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Lifetime Non-pro rated
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