The salesman was quite convincing extolling the quality of the product and the workmanship. Quite proud of their reputation. I bought the pitch and paid them 4300 on April 6th. Installation would be 6-8 weeks. We waited forever and finally the windows were installed in the beginning of July. The installers did not seem to know how to install windows around plaster. They cracked the plaster and left without a plan to have them fixed (see pictures). I send many emails to them and it took 3 weeks for them to decide to fix the problem. They sent the same two guys who cracked the plaster, they did not know how to fix plaster. They ended up putting a couple of coats of drywall compound on most of the cracks, leaving some. Even the covered cracks can be seen through the compound and can be felt by running your hand over the surface. If I paint the cracks will show through. I complained again and they sent someone else to appraise the situation. On the surface he appeared to agree with me, but I never heard back. I sent multiple emails to them. They have ignored all of my subsequent emails. I have opened an incident with the BBB, and am pursuing other avenues.
Part 2 over a month later. The BBB contacted them and they phoned me and apologized. Asked me to get a contractor and have the contractor invoice them after the work was done. It sounded fishy to me, so I countered with, I'll find the contractor but you arrange the work order, and arrange payment. They agreed. I found a contractor on August 15 and Landmark said they would make the arrangements. They did not, even after numerous emails from me. BBB contacted them again and they begin the BBB game. They respond that they are working on it. BBB contacts me giving me a week to respond, I say the response is not acceptable. And the cycle repeats. They seem to be hoping that I will miss the BBB email or be on vacation and the issue will be closed automatically. This process has been going on for a month.
AS I said earlier beware of this company.
