Our installation from year 2017 (order LS1882) is still not finished! Patio door still have damaged glass and not leveled door frame begins to create a dent in the locking mechanism and makes sliding the door very difficult. After numerous calls to Landmark, we were told by Landmark Service department the new door has been ordered and will be installed shortly, that was September 2017. All 6 employees that we were dealing with last year have left the company, every time we follow up on the status we have to start the whole process from the beginning with a new employee. On May 3rd after last technician’s visit, he wrote in his report "patio door - (also glass damaged inside) customer needs new door, adjustment tried but door frame is crooked", this same request was issued by two previous Landmark inspectors! 14 months we’ve been waiting for the new door … Don't be fooled by this company lifetime warranty, they are not able to finish the original installation.
- Approximate cost of services:
- $27,000.00