We have issues since the beginning every step of the way. But they were responsive and fixed the issues until I had a screen that needed a repair. I have emailed and got told over the phone to submit online. I did 3 times with photos and contract. emailed again, now no reply. called on the phone assured I would have prompt follow up - not a word. It's now approaching a year. When the sales guy did his pitch he assured that the service level was next level, I wrongly assumed he met outstanding not subpar to non existent. I had a whole sunroom of windows to still replace, guess we need a new window company.