What attracted me to LazyBoy at first was it's great selection of what I was looking for. They had something for every room that I was looking to furnish. However, I found the sales associate we dealt with to be very pushy and always wanted answers right away, in terms of what and when we were buying. It was high pressure sales and that disappointed me.
When the dining room set was ordered, it was already on sale. A couple of weeks later, it went on sale further and it was disconcerting because the sales associate had given us the line of, "it will never be cheaper." They replaced a damaged chair and damaged pain of glass in the china cabinet with no major issues.
The kitchen and great room sets were custom orderer and we were very happy with it.
Overall, a decent experience. They have a great selection of high-quality furniture, especially the Kincade brand. I just wish the sales associate wasn't so pushy, so be prepared.