Mona Home And Office Cleaning

House & Apartment Cleaning
Markham ON L3P 1X5
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House & Apartment Cleaning
Mona Home And Office Cleaning
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83%

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Reviews for Mona Home And Office Cleaning

Average customer rating:
9.5 10 (241 reviews)

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ED
ED
5 reviews Markham, ON
10/10

Home Cleaning

My favorite day of the week is cleaning day. Monica & Norrie have been cleaning my for for some time yet have maintained a keen sense of pride in their work. The will always find a special project to do like cleaning my venta hood over the stove or lifting a large piece of glass to dust under. My bathrooms are always left spotless.
Thank you ladies.

Approximate cost of services:
$195.00
1 of 1 people found this review helpful.
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Company Response

Thank you so much Elaine for this wonderful review! We value all feedback from our clients on their cleaning but we especially love to hear from our long time repeat clients!We are happy to hear that we are part of your favorite day of the week! Team Mona

Kitty from Markham
Kitty from Markham
1 review Markham, ON
9/10

Bungalow cleaning

I would recommend Mona Home and Office Cleaning. The lady that they sent was professional and very punctual. She did a good job and I will use them again. The job did take 3 and a half hours to my 2000 square foot bungalow, however, I was quoted it would only take 2 hours, so I paid more than I thought it was going to cost.

Approximate cost of services:
$0.00
1 of 1 people found this review helpful.
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Company Response

Hello Kitty! We are happy to hear you were pleased with your house cleaning and that our Eco-Friendly Personnel was both professional and punctual! It is important to us to ensure that are clients are not surprised by any costs and this is why we complete a walk-through with our clients to ensure you agree on services. We look forward to your future House Cleaning! Thank you from Team Mona!

Private User
Private User
Private User reviews Vancouver, BC
9/10

Office cleaning

After having some construction work done above us, Mona's cleaners came in during an off-day and did a basic cleaning of the office. Job was done well and affordably. Note - this was for our Toronto office.

Approximate cost of services:
$50.00
1 of 1 people found this review helpful.
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Company Response

Thank you for taking the time to share that your Toronto Office Clean was done well and affordably! We appreciate your business and hope to clean for your office again. Sincerely, Team Mona

RosaLP in Markham
RosaLP in Markham
1 review Markham, ON
10/10

Essential clean of home

Kylee did a great job cleaning my home. She punctual and was there for a 2.5 hours essential clean. As it was my first clean, she came a little early to discuss what my needs were, and which was nice in case she ran out of time, she would know at least the rooms I would like her to clean first. When I came home the house was very clean! Thank you Kylee!

Approximate cost of services:
$120.00
1 of 1 people found this review helpful.
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Company Response

We are pleased to hear that you came home to a very clean house! We pride ourselves on punctuality and on ensuring our client needs are met during every clean and appreciate you taking your time to comment on this. Your thanks will be shared with Kylee. Regards, Team Mona

Margaret L in Toronto
Margaret L in Toronto
1 review Simcoe County, ON
9/10

Good start with home cleaning experience

I searched HomeStars.com and contacted a number of cleaning services, and Mona was one of the most timely and efficient companies with responding to my request for a quote.

Through phone calls and emails, they were very thorough in asking for details about our home to determine the appropriate services we would require. With a baby crawling around the home, it was helpful to know that Mona is careful about cross contamination between clients' homes and also within each client's home (e.g. mops are not shared between homes, microfiber cloths are colour coded so that what is used for bathrooms are not used in rest of the home).

In order to quickly accommodate our initial request for a superior clean, they notified us in advance that Judith would be available sooner, but for a shorter time frame; however, she could return later in the week to complete the superior clean. Judith left a good first impression as she is punctual, hard working, professional, and eager to get things cleaned. She spent a good chunk of time cleaning the bathrooms, and was sure to check in with me to make sure I was happy with her work. Judith and the admin team (Arlene and Donna) were all open to constructive feedback about our preferences, which were taken into consideration when Judith returned to complete the superior clean. This allowed our relationship with Mona to get off on a good start.

They also check in with us after each cleaning to make sure we are happy before proceeding with the payments. Although it is more expensive than what I was quoted by other companies, we do want to make sure that Judith is compensated well and fairly for the laborious work she does.

Another positive is that Mona is flexible with the amount of time per day we commit to. Some of the other companies require a minimum of 3 hours per cleaning day.

I look forward to receiving regular cleaning services with Mona and will try my best to provide an updated review in a few months.

Approximate cost of services:
$42.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
1 of 1 people found this review helpful.
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Company Response

Hello Margaret,

Thank you for providing such an extensive review on Mona. We are pleased to hear that our thorough processes from quote to check in after your initial clean met your expectations. In addition it is very important to Mona that our clients are satisfied with the overall experience. We are also delighted to hear that Arlene, Donna and Judith provided you with excellent service!

Devon
Devon
1 review Toronto, ON
10/10

House cleaning

Daniel came for a first clean of my apartment, and it the results were great. The base clean was 1.5 hours, and I had also arranged for cleaning blinds and windows on top of that, for 2 hours in total.

Approximate cost of services:
$85.00
1 of 1 people found this review helpful.
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Company Response

Thank you Devon for reviewing your first clean with Mona Home and Office Cleaning. We at Mona, are pleased to hear that you are happy with your Eco-friendly clean and that Daniel met our 2 hour estimate for your clean. Mona Home and Office Cleaning looks forward to servicing your Toxin free clean again in future!

Patricia
Patricia
3 reviews Markham, ON
10/10

Essential cleaning

Fiona and Donna did a wonderful job cleaning my home. They were punctual and worked hard to ensure that my home was sparkling clean by the time they left. Thank you Fiona and Donna!

Approximate cost of services:
$145.00
2 of 2 people found this review helpful.
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Company Response

Hello Patricia, Thank you for your review of your home cleaning. We pride our cleaners on their punctuality and their hard work. Fiona and Donna will be pleased with the review.

Kelly
Kelly
1 review Toronto, ON
10/10

House cleaning

Judith arrived right on time. We went through the house to see what areas needed the most attention and then she went straight to work. I requested the Superior Cleaning which was estimated to take about 7.5 hours and that is exactly how long it took. Judith was very polite and extremely professional and my house was absolutely spotless when she was finished. I will definitely be signing up for monthly cleanings going forward! I have already recommended Judith to two of my friends.

Approximate cost of services:
$418.00
1 of 1 people found this review helpful.
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Company Response

Hello, Thank you for your home cleaning review. We try to quote within an hour of what your home requires and we are pleased that Judith was right on time. We pride our Company with polite and professional cleaners. Judith will pleased with your review.

Charlene
Charlene
7 reviews Toronto, ON
8/10

Initial bi-weekly clean

We had Daniel clean our home for the first time, and under atypical circumstances he did a good job - he was held up at a previous client's home, so ended up cleaning around our family of 5 as we arrived home from school/work and started to prep dinner etc. He was very polite and friendly with us and our 3 small children. Daniel worked hard, and was very efficient. We appreciate having a clean home to come home too and are looking forward to an ongoing bi-weekly clean from Mona Home Cleaning!

Approximate cost of services:
$125.00
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Any advice to offer fellow homeowners facing a similar project?
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Company Response

Hello, Thank you for your home cleaning review. Daniel will be pleased by your review. We thank you for your understanding as sometimes we have difficulties getting to home on time. We pride our Company in having such polite, friendly, hard working and efficient cleaners. Thank you

Tin in Markham
Tin in Markham
1 review Markham, ON
10/10

High Quality Clean

I've worked with 3 other cleaners. This was my first routine cleaning and Norie's work was of high quality.

On time, fair in flexibility (chose my own environmental friendly product for countertop), careful and thorough clean to even the corners and tougher spots.

Approximate cost of services:
$168.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
1 of 1 people found this review helpful.
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Company Response

Hello, Thank you for your home cleaning review. We are pleased you were happy with Norie's cleaning of your home. We hope all of our cleaners are of high quality and are flexible in your home. Norie will be pleased by your review.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Mona Home And Office Cleaning

mona home and office cleaning provides customized Toxin-Free cleaning services for the worried mom! mona helps you breathe easy by eliminating the use of toxic and hazardous cleaning chemicals. This helps prolong the life of your carpets, flooring, furniture, appliances and most importantly - its safe for use around your ...
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