I found The Duct Cleaning Specialist through the NADAC website which is the National Air Duct Cleaners Association. I contact 3 companies via email and Paul from The Duct Cleaning Specialist was the first to contact me back. Paul asked the right questions, I could tell he was very honest, and forth coming with any information. I could also tell by speaking with Paul that he was a true professional and that he truly cared about his product / service. Only one other company got back to me but 2 days later and the third didn’t even bother getting back to me from the three companies I contact through the NADAC Website.
I made the appointment with Paul, he asked how old the house was which I told him it was about 3 years old, pretty new but I never had the ducts cleaned. Paul said maybe 7 – 10 years than another cleaning would be required depending on how often I cleaned my furnace filter system. Which I thought was great information up front.
Paul’s crew showed up on time, they took as long as Paul said they would which was about 2 ½ hours for a house my size. Adrian & Mark were the services guys, they were nice straight to work kind of guys which I liked.
Paul called me the day before the scheduled cleaning as a reminder which was nice, but what was nice is Paul also called me the evening after I had the cleaning to ask if I was happy with the services call. I said yes, however I did say if your guys showed the home owner a few of the Cold Air returns, and the furnace to show that they did a good job and it was done correctly. (Just as constructive criticism to help Paul). Paul than said your right I am going to come out and show you if you like. He asked me if I would like that I said yes. He had a crew in my area 3 days after I had my services call. They came over after my dinner and called before hand to see if it was a good time. They came by and showed me opened up the furnace and showed me the Cold Air return and the Furnace and AC Coil and how clean everything was.
Once again truly care about the customer, and the product and service they offer. I would recommend Paul and his team to my family, and all my friends in a heartbeat!
Keep up the good work!
Colin in Stouffville
- Company Response
Hi Colin. Thanks for taking the time to write such a detailed review about your experience with us. This basically sums it all up from start to finish. Glad you were happy with the work the guys did, the follow up and inspection, and your overall decision to have us in to get the work done. Really appreciate you taking the time to do such a thorough review. I guess it goes hand in hand. We do a thorough job, you do a thorough review LOL. If there is anything else down the road we can be of help with, feel free to give me a call. Thanks again for your business and having us in your home. It is all greatly appreciated. Paul