What a trainwreck. I wish we could give 0 stars. If you don't read any further, then read this: We strongly recommend you look elsewhere. Poor workmanship, blame shifting, lack of accountability, damaged property. Do some research. The windows may look nice and are cheap but it is all about PROPER INSTALLATION. Ask Ecoline Windows if they - and your installer - are 'SAWDAC Window Wise' certified. If they are not, then go elsewhere (hint: they're not). Your windows will be installed wrong and will fail early, leak water, or sag. But it won't matter because "it's covered under the warranty". Don't read the 5 star reviews - Take a look at the 1,2,3 star reviews. You'll find the same story over and over - shoddy work, negligent practices, no oversight or responsibility.
Back in 2017 we contracted Ecoline Windows (Edmonton) to install 8 basement windows. The work is still not done.
1. THIS IS NOT A FAKE REVIEW. You'll notice that Ecoline Windows are disputing many of their 0-star reviews on Google, Yelp and Homestars as being fake. This is an unethical way of deflecting blame. An honest company would explain, or own up and apologize.
2. Our windows were installed with no screws, with too much expanding foam, with hand cut shims made from 2x4's (not even treated wood). They were sized incorrectly. The installer 'fixed' this by pouring cement (!!) into the gap. No backer rods were used. So much caulk was used that it glooped out. Caulk must be thinly applied against a backer rod or it will FAIL and water will leak in during driving rain or spring melt.
3. Our complaints were ignored. I am a Professional Engineer and know what I am talking about. They required us to hire an independent inspector ($360) to prove that there was a problem. It took almost 2 years of emails, phone calls, and pestering to get them to fix the windows. They will not give out any management contacts at all. Good luck fighting them for a fix.
4. There is absolutely no oversight or review of the installation. Ecoline promises a 'supervisor visit' to inspect the work after it's complete. When I requested this, this is what I was told: "the installer is licensed to do the inspection. Since he oversaw your installation, he is also the respective inspector." Unbelievable.
5. Ecoline Windows will tell you that these are their own special manufactured windows. This is false. They are actually Vinylbilt windows. Which is fine, as long as you know what you're getting. They will deny this unless you very specifically ask them.
6. They have replaced and reinstalled every window now more than once. Due to this they substantially damaged our new stucco, which they promised in writing to fix at their cost. They have now refused to do so - leaving us with $1,750 in repairs, no warranty, and no Alberta Energy Rebate.
I STRONGLY encourage you to do some research. Especially if you opt for casing to be installed - the installer can do shoddy work and you'll never know it as it will be hidden by the casing. If you choose Ecoline Windows, hire an independent inspector to be onsite for the installation and verify it is done correctly.
