Ecoline Windows

Shoddy workmanship misses scheduled appointments, unresponsible and lack of professionalism

I contracted Ecoline Calgary to replace all the windows in my home in the July of 2018. Windows promised in 8 weeks, not delivered until end of Nov, and only with lots of prodding. Very little updates. Rush job installing windows, damaging brick siding. Also, used "clear" silicon on dark brown windows, making a white border around each window.

Spoke for months to get this resolved, the representative said our problem, not theirs, will cost additional money, it will blend in with road dust (never did), and finally when we threatened with reviews offered to come and fix it. First, they wanted to place more silicone over top of existing silicone (this is bad practice as it will peel very easily), and then agreed to redo caulking completely.

From May to now, a series of appointments made to redo caulking, some of it done very poorly. This is still not yet completed, and work crew have missed 2 appointment, shown up with the wrong colour (after telling us the delays were due to needing to order the right colour), and have been dragging their feet on when they will complete.

One sealed unit cracked in Mar/2019 -- new of Nov 2018, and had to be replaced. Window casing is cracking, not one year in. The caulking job is very sloppy.

I had another window replaced with another company with good service, one that ecoline could not do. This is a slip-shod company, with poor service and poor workmanship. Do not consider them for your next project, or at the very least refuse to pay until they have fixed things to your satisfaction

I have heard great things about EcoLine. My sales rep was ok but not great at communicating. The window did not arrive in the time I was told. Took an extra month after ordering in April and calling in July to find out where it was. Price and quality of window is good. Installation crew was awesome but looked like amateurs after almost dropping old window and then actually dropping my new one 2 times. They broke the top pane and scraped off my stucco. When I asked when the widow would be repaired I was told to call the office. Ok seemed fair. The office said they would send out lead installer to check the damage. It was the same crew that installed the damn window! After some discussion back and forth he asked why I refused to pay? I said I didn’t refuse the girl at the office told me someone would call and arrange payment. He seemed upset, so I said I don’t care when I pay as long as the window gets fixed. He said yea sure they have to order a new window. Now I wait to see how long till it arrives! Not a great experience.

I had one large 3 panel window and one bathroom window replaced. From the initial consultation to installation I was very impressed with the service. Prompt, efficient, courteous. Custom made windows installed in the time frame promised.

The crew did a great job on replacing our windows - efficient, accurate, no mess. Very competitive price for a quality product. Thank you Alex, Oleg, and Tay. Keep up the good work!

After needing to replace a broken window I went on the recommendation of a friend and had Ecoline do the job. I'm so happy with the finished product that I've decided to replace 3 more. Thank you to Doug & Alex for the quotes and Victor for the install. I wouldn't hesitate to recommend Ecoline to my friends.

We used Ecoline this spring to renew four upstairs windows.
I was very satisfied with the sales person, the installers, the price and the quality. I have been renewing my windows a few at a time over the years and have used several different suppliers. Ecoline is heads above the competition.
I have three windows to go and will definitely use them in the spring when I am ready to complete the job.

Needed to replaced upstairs wooden windows so googled for a company that does plastic windows & Ecoline had the best reviews, warranty, etc. Many choices and options and we really liked that.
The workers were diligent about their work (although they could use some training about how abrupt they are with the paying customer - language barrier or not)...but the work was very good!
We definitely would recommend Ecoline for window replacements to anyone as we intend to use them again for our main floor windows next year!

The process from start to finish has been great. The person that provided the quote was very knowledgeable about the windows and changes to the local building codes that impacted the design we were looking at. He was not pushy or aggressive in trying to sell the windows. We were given an estimate on when the install would happen and were kept up to date during the process. The actual install occurred on time on the date they said it would. It took about 1/2 a day to install the 4 windows. The installers laid down protective cover for the flooring, worked efficiently and left our house as clean as they found it.

Salesman came to my house and gave me an estimate in 15 minutes. He was friendly and had excellent knowledge of his products and explained everything clearly and precisely. Installers show up early and did an excellent job. They were very professional. Would highly recommend this company. I am extremely happy with my new windows. Thanks again.

We had 2 egress and 2 replacement windows installed in our basement. Excellent service all around. Vitaly our service rep was great at starting the process and Ivan was great at installing the windows.