Bad installation, warped window, uncooperative to resolve problems
Ecoline Windows have been a nightmare. Five replacement windows too small so 3/4 inch gaps around windows just filled with silicone. We have consulted with a local contractor who tells us the many things Ecoline did wrong. Apparently they should have removed siding to install properly, leaving us with windows that will leak. One new window is warped, wrong size and not installed as per building permit instructions, so needs to be replaced and installed properly. Door replaced - bottom weather stripping has split and falling off within two months. It has been 5 months since install and they continue to be uncooperative and insist we pay the hold back before they will fix anything. They also say WE have to hire a home inspector to do a site visit and provide a report before they will do anything. We've contacted 3 home inspectors and sent photos, they say they don't need to do a site visit (we are rural) because the installation is obviously badly done. The latest is they are threatening to put a lien on the house if we don't pay the holdback. Pretty heavy handed for a $1,400 holdback. We cannot believe the nightmare this company is.
- Approximate cost of services:
- $10,000.00
- Company Response
Dear Sherry,
Please, accept our sincerest apologies for your negative experience with our company. We would like to address the issues, mentioned in your review.
You stated that five replacement windows were too small. We respect your subjective opinion on this matter. However, Ecoline Windows is working in accordance with high-quality standards and, as per CSA, your windows were measured correctly. Ecoline Windows have never demanded you to believe us, based on our expertise, therefore we suggested inviting an accredited inspector, who is not affiliated with any siding or window company, to make a professional evaluation of the correct sizes and installation.
In case you are certain that there is an issue with our measurements, we encourage you to hire an independent home inspector to inspect the windows together with our installation manager, and after being provided with an official written report, Ecoline Windows will re-order and re-install the windows, if the inspector states that there is a problem.
Even though, you mentioned that you hired three inspectors, Ecoline Windows simply cannot rely on their opinion without any written report, without our service manager being present at the inspection, and without the actual on-site appointment.
Ecoline Windows will be glad to cover the cost of an in-home inspector’s visit, if all the conditions were met, and if he/she consequently evaluates that the windows are measured and installed wrong. We would be equally happy to re-order and re-install those windows free of cost, if an inspector evaluates that it is necessary.