Ecoline Windows

Shoddy workmanship misses scheduled appointments, unresponsible and lack of professionalism

I contracted Ecoline Calgary to replace all the windows in my home in the July of 2018. Windows promised in 8 weeks, not delivered until end of Nov, and only with lots of prodding. Very little updates. Rush job installing windows, damaging brick siding. Also, used "clear" silicon on dark brown windows, making a white border around each window.

Spoke for months to get this resolved, the representative said our problem, not theirs, will cost additional money, it will blend in with road dust (never did), and finally when we threatened with reviews offered to come and fix it. First, they wanted to place more silicone over top of existing silicone (this is bad practice as it will peel very easily), and then agreed to redo caulking completely.

From May to now, a series of appointments made to redo caulking, some of it done very poorly. This is still not yet completed, and work crew have missed 2 appointment, shown up with the wrong colour (after telling us the delays were due to needing to order the right colour), and have been dragging their feet on when they will complete.

One sealed unit cracked in Mar/2019 -- new of Nov 2018, and had to be replaced. Window casing is cracking, not one year in. The caulking job is very sloppy.

I had another window replaced with another company with good service, one that ecoline could not do. This is a slip-shod company, with poor service and poor workmanship. Do not consider them for your next project, or at the very least refuse to pay until they have fixed things to your satisfaction