I have heard great things about EcoLine. My sales rep was ok but not great at communicating. The window did not arrive in the time I was told. Took an extra month after ordering in April and calling in July to find out where it was. Price and quality of window is good. Installation crew was awesome but looked like amateurs after almost dropping old window and then actually dropping my new one 2 times. They broke the top pane and scraped off my stucco. When I asked when the widow would be repaired I was told to call the office. Ok seemed fair. The office said they would send out lead installer to check the damage. It was the same crew that installed the damn window! After some discussion back and forth he asked why I refused to pay? I said I didn’t refuse the girl at the office told me someone would call and arrange payment. He seemed upset, so I said I don’t care when I pay as long as the window gets fixed. He said yea sure they have to order a new window. Now I wait to see how long till it arrives! Not a great experience.
- Approximate cost of services:
- $5,500.00
- Company Response
Hello Gary, thank you very much for your feedback. Ecoline Windows' never leaves their customers unattended. Your windows are under warranty with us, we have ordered a new sealed unit for you, as soon as it arrives to our warehouse, we will call you right away to schedule for a service appointment. We would like to apologize for the inconveniences you have experienced.