An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.
The administration at Done Right, had always let me know in advance what was happening and questions were promptly answered. The Estimator was on time for my scheduled appointment. During the actual shingles replacement, there was some confusion over ridge cap vents, but was resolved and satisfactorily explained to me.
The installation crew forgot to install full ice and water over the garage, This was discovered when I arrived at site on the morning of the 2nd day. The mistake was promptly corrected.
Overall, I am very satisfied with Done Right Roofing.
- Approximate cost of services:
- $11,000.00
- Company Response
Hi Kay,
I'm proud to say we have one of the strongest admin teams in the city, all the girls in the office are fantastic at their jobs! Happy to hear that you benefited from their customer service skills. Mistake's do happen from time to time, I feel its how they're corrected that really matters & it sounds to me they corrected it for you right away. I apologize it happened in the first place regardless. Thanks for your business & don't ever hesitate to call if you needed anything else.