Urban Piping Ltd.

Plumbing
Calgary AB T2C 4J2
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Plumbing
Urban Piping Ltd.
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Reviews for Urban Piping Ltd.

Average customer rating:
9.7 10 (128 reviews)

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HBN
HBN
1 review Calgary, AB
2/10

No follow up customer service,

As in many 30-year-old homes, we had a leak. Urban Piping responded quickly and like us, assumed it was the Poly B piping. We agreed to have them replace the Poly B and the drain pipes cleaned. The Poly B replacement was done well with minimum holes in the walls and ceiling. The problem ended up being the shower valve but Poly B is one of those things that needs to be replaced eventually anyway.
About a month after the repair, we had another leak that seemed to be from the upstairs bathtub. Urban Piping responded saying it was probably an overflow leak and not their work but would check it out. A week later I had to ask again if someone could check the leak. Someone did come and look at it and the problem was their work sealing the tub drain after it was cleaned. That was fixed at no cost to us but they wanted to charge for the ceiling repair. I followed up a few times asking them to fix the ceiling at their cost as it was their mistake and got absolutely no response. They had also promised to return and blend in the paint from the ceiling hole needed for the Poly B replacement and that did not happen. We still have a ceiling that needs fixing in one room and blending that needs to be done in another room.
Although the piping was fixed the customer service after that was non-existent so I cannot recommend them at all.

Approximate cost of services:
$12,000.00
1 of 1 people found this review helpful.
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Michaela R
Michaela R
0 reviews Calgary, AB
5/10

Poly B Pipes Replaced Well but Bathtub Damage was Not

We had Poly B piping removed from our house with this company in June 2022. We have mixed feelings about the experience.

Positives: The work of removing the Poly B piping, replacing the piping, and drywalling the house was excellent. When we returned to the house after the work was complete we were overjoyed to see how well everything had been repaired, and all of the plumbing worked great. It was easy to have this work done and set up by Urban Piping, and the team was communicative about how and what would be done through the process.

Negatives: A marble composite bathtub skirt/siding was broken into multiple pieces in the process of removing one of the pipes. During our walkthrough with Graham, he assured us that he would help connect us to someone who would repair the piece. He also implied the repair would be covered and initiated by them. We paid for the completed pipe work and awaited further instructions about the tub. A month went by without any contact and the damage remained, which made it unsafe to use due to the potential for splashing into the interior walls behind the bathtub. We attempted to contact Urban Piping, the admin desk, and Graham directly over the next 2 months. Calls were not returned and Graham left multiple texts on read, then responded by sending us contact information for the person he said could repair the damage and denied he would cover the damage that his team caused. 3 full months went by. We spoke to his contact. She as well as 5 other bathtub repair companies indicated the repair was too large and would need to be ordered new. After receiving quotes, we ordered a new piece ourselves. Graham never responded further to our communication about this, including an invoice for the cost of replacement. We paid $2000 to have the piece replaced and had to do several hours of searching to find out what was needed as there are limited sources of marble composite siding.

We would recommend the pipe replacement work done by the company as it was was worth the price and excellent quality. However, the unresolved bathtub damage replacement really soured our experience and made us wary of Urban Piping's customer service and very disappointed in Graham's lack of integrity. If you use this service, we would suggest carefully inspecting for damage and not providing full payment until it is repaired at Urban Piping's cost and time instead of yours.

Approximate cost of services:
$25,000.00
1 of 1 people found this review helpful.
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Carmen in Edmonton
Carmen in Edmonton
1 review Indus, AB
10/10

Poly B piping replacement

Re-piped our entire home. We were on a timeline and they worked extremely hard to get us into the place as soon as possible. We were very pleased with the quality of work and their service during the job. They know what they are doing! We would highly recommend using Graham and the team from Calgary.

Approximate cost of services:
$25,000.00
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Private User
Private User
Private User reviews Calgary, AB
10/10

House project

I was very impressed with the work done by Urban Piping right when they pulled up in my driveway early for my appointment. I had to go to work late because of the plumbing leak, so I was very impressed that they showed up ahead of time. Job was done quickly, staff were nice and informative, and the cleanup of site was perfect.

Approximate cost of services:
$6,000.00
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Pat
Pat
0 reviews Lacombe, AB
10/10

Repiped entire home

On time! On budget! And done early! They were friendly, knowledgeable, and did great work!
I can not believe how fast and professional they were!
Would hire them in the future without reservations

Approximate cost of services:
$6,500.00
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Company Response

Thank you Patricia for the great review. Hopefully you are enjoying your new home. So glad we could help you with your next adventure.

Sanika in Surrey
Sanika in Surrey
0 reviews Surrey, BC
10/10

Poly-b replacement in home

Our house was full of poly-b and Urban Piping was kind enough to get started on our home with very short notice. I would definitely recommend Urban Piping to anyone having issues with their plumbing - the lead engineer himself came to work on our house and he really knows what he's doing. They did an excellent and clean job and we have full confidence now that we won't experience any leaks in the years ahead. We even asked them if they could switch out the hot water tank for us and without any hesitation they added that in last minute. We are really grateful that we no longer have Poly-b in our home. Thank you Urban Piping!

Approximate cost of services:
$10,290.00
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Company Response

Thank you Sanika, we really enjoyed working on your new house.

Ryan in Calgary
Ryan in Calgary
2 reviews Calgary, AB
10/10

Poly-B Replacement

Urban Piping replaced our Poly-B in our new house. They do not subcontract so you are not dealing with multiple parties for drywall and restoration. They kept to their quote. They delivered on time. Honestly, its rare to find such caring and professional people. They protected our floors and walls and did a thorough clean after the work was complete. We were blown away by their restoration work, they even matched faded stucco paint after we moved our outdoor facet. We had them back to our house since the Poly-B replacement to replace our main shut off valve. We have no hesitation giving them a 10/10 and highly recommend them.

Approximate cost of services:
$20,000.00
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Company Response

Thank you Ryan for leaving such a detailed review. We always strive to go the extra mile with our customers.

Ken Y
Ken Y
1 review Calgary, AB
10/10

Poly-B replacement

Graham is very knowledgeable, friendly, punctual, and followed through with his promises. He and his crew did a fantastic job replacing all the poly-B pipes in our house. When the City of Calgary adjusted the water pressure in our area that caused one of our taps to 'water hammer' we informed Graham and he came right away and resolved the problem for us.

I highly recommend the services of Urban Piping for Poly-B replacement.

Approximate cost of services:
$19,000.00
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Company Response

Thank you for your review Ken, urban piping is always here to help you if needed.

We appreciate you trusting us with such a big project.

B McKay
B McKay
0 reviews Calgary, AB
10/10

Poly-b replacement

Would not hesitate to recommend this company. It is a big job to replace all of the poly-b and you want to have it done right. I am confident it was. The hole repairs were also done very well and could not be happier with their work.

Approximate cost of services:
$16,000.00
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Company Response

Thank you for spending the time to leave us a review. And we appreciate the chance you gave us to show you how tackle a poly b remediation

Charla in Calgary
Charla in Calgary
3 reviews Calgary, AB
10/10

Re-Pipe of Poly-B

Graham was a delight to work with throughout the course of our poly-b replacement. He was courteous and promptly replied too all of my questions. They took great care to protect our home while they completed the work, and their customer service was generally far above most contractors we've worked with over the year.

Approximate cost of services:
$15,000.00
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Company Response

Thank you so much for the review. It was a pleasure having our team work with you.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Urban Piping Ltd.

Urban Piping is your go-to destination for all your residential plumbing needs. With multiple offices across western Canada, we offer a comprehensive service for Poly B™ replacement. Our service includes re-piping, drywall, and paint repair, all completed in-house by our team of experienced, licensed, bonded, and insured plumbers. We pride ...
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