We purchased our A/C unit from A Plus Air last year. It is a Trane XR13 2.5 Ton up to 14.5 Seer with matching high efficiency coil. For whatever reason, it stopped working this year [1-year later]. The fan was still going as we could feel air coming out of the vents, but it just was not cool air. I called (on a Monday) and understandably the service team was busy as it was a heatwave in Toronto and they were able to send someone out on Wednesday afternoon. Although not ideal timing for me especially since I have a baby boy and a pet dog at home, so I thought that was too long to go without A/C especially during the day. But I understand that was the earliest that they could send someone out to my home.
The person that came was professional and had the technical expertise required to fix the issue.
- Company Response