A Plus Air Systems Inc.

When my Conventional Vent Gas Water Heater (non-rental) started leaking from the bottom, I decided to purchase a replacement from Home Depot through their Professional Installation Services, which is sub-contracted out to A Plus Air Systems for Water Heater installations.

Even though Home Depot boasts of same-day installations, realistically, it’s a 1-2 day process as follows: You visit Home Depot and put down a $40 deposit upon which A Plus will schedule a Comfort Consultant to your home for measurements to help you select the proper water heater from Home Depot, and to suggest additional installation labour to be performed by A Plus. Once you have received, agreed upon, and paid the final work order for both the product & installation labour to Home Depot, A Plus will then schedule an Installer to perform the Water Heater delivery and installation.

Note: During the measurement visit, A Plus will suggest additional labour that is not covered by the basic installation fee, such as: haul away & disposal of old tank, gas line grounding, water shutoff valve replacement, and new piping or ducts.

Pete Donald was my Comfort Consultant. He came off as an honest and experienced professional, with a hands-on background in HVAC installations earlier in his career. I appreciated how he did not try to up-sell me on the more expensive water heaters, and actually down-sold me from the model that I had targeted, since it would have required an electrical outlet for operation. Pete also did not pressure me into agreeing to the additional installation labour that was not covered by the basic installation fee.

Reza and his apprentice were my Installers the next day. They arrived promptly at my scheduled appointment time, and were mindful at keeping my home clean by wearing covers over their shoes, and laying out tarps on the floor – although they didn’t bring enough tarps to cover the entire path to the furnace room. They completed the installation in about 75 minutes, and Reza made sure there was no water leakage coming from the valves or pipes connected to the new water heater. Reza also certified the gas line, and applied an Ontario Gas Utilization Regulation Pressure Test Tag on my new water heater.

Overall, I was satisfied with the A Plus team members that I was assigned with, and I plan to reach out to Pete Donald again to discuss the eventual replacement of my HVAC system.