An Ta Plumbing Inc

Writing a review that is short and sweet is kind of hard to do with out details. But Doug, you nailed it right on the spot! We thank you for your affectionate review. All homeowners hope for pipes in their homes, are as much affectionate to the walls housing them. But when it sounds like there are little people within your walls are having a party and you are hearing pipes bang around is very irritating. The best thing at that point is to have someone come into your home and fix them for you, with no hesitation. To have a peaceful home is what most of us homeowners want. We would love to come home after a long day, relax and not have to listen to a problem within the walls of the place we should be most comfortable and care free. We were so happy to receive your call, because we love helping people find comfort within their home. We hope now, your house is as peaceful as you like it. Sincerely, The Anta Team.

Thank you Jim, for this review. The installation of your bathtub was pretty tricky and the way it was supposed to go, didn't as planned. But no matter what we make sure we do our best to keep our customers happy at the end of day no matter what happens. We at Anta Plumbing are very happy that after the job, we still have a happy customer(you). We thank you for being our customer and we hope to do more work with you in the future. We are here for you 24/7 if you need us. Don't be afraid to call.

Sincerely,
The Anta Team.

Hey Michael, we at Anta Plumbing appreciate your greathearted feedback. It was great helping you with your sump pump issues. Having a sump pump is very beneficial to a home. A sump pump is used to keep your home from flooding, and to solve dampness where the water table is above the foundation of a home. Sump pumps send water away from a house to any place where it is no longer problematic, such as a municipal storm drain or a dry well. Heavy rainfall can cause your home to flood and a sump pump is the solution. We are very satisfied that you are satisfied with our workmanship, attitude and pricing. We are very happy we will continue doing business with you. Remember, we are here for all your plumbing and drain needs around the clock 24/7. Thank you again, Sincerely The Anta Team.

Thank you David for your feedback. We hoped you would accept our offer to thaw your pipes than repair them, but you chose to repair them only. This resolution was risky, because we were not able to check the connections. They had no choice but to re-do the connection of your pipes when later your water was thawed itself. In conclusion you saved $250 on thawing but plumbers took a risk and spent additional time to re-do the pipe work. These days we ask, all our customers to help out and be apart of our community. We have plumbers who have already worked 3 days with no sleep. These additional 2 hours have kicked him back but he managed to finish all of his appointments by 4am. I would like for this message to go out to our new customers who read our reviews. Please remember there are hundreds of people who have burst and frozen pipes right now, we need to help assist our plumbers as much as we can by giving them a chance to make every job count. And move as quickly as possible from one house to the next. If the procedure requires drywall to be removed, repair of a shut off valve needs to be done, we should let the technicians do their jobs. Our technicians have experience and know what they are talking about, so when they provide recommendations, we advise you to go ahead with the solution. We can help with every plumbing problem, you don't need any other plumbers, call us and let us know, we will rearrange the schedule to assist you. If we all remember that - "my house is only one out of thousands who need emergency assistance", we will all win. For example, two days ago a customer was on the waiting list had running water and didn't realize it. We called them and asked "Do you have running water now?" the customer replied "NO!, we still need a crew". When the crew arrived they opened the faucets and the water started running. Our crew spent an additional 40 minutes instead of driving to a customer who did not have water for 2 days in a row and she is disabled. To our potential new customers: please help us make it to all our appointments and cooperate with us to make sure nobody's house ends up in a flood. We would like to thank all customers who are very patient these upcoming days and thankful to our plumbers who work 20 hours a day because they feel bad to leave customers houses with no water even at 4am in the morning. Together we can build a better community with better services!

Thank you Julie!!!! I remember how you were frustrated and almost crying over the phone to get something done to avoid a flood. In the office we have girls who not only answer the phones but know where the water meter is, how to turn the water off and what to do when you have water coming out of your pipes at 50 psi (water pressure). Thanks to plumbers who not only temporarily fix pipes but do everything to avoid your pipes from bursting. We love to provide total reassurance to you that your house is safe until we come back to replace your underground pipes. The city is very busy these days and city technicians are very limited to assist everybody. We work with them as a team to do everything possible get everything possible and some time even impossible to not let the water to ruin the property. We are more then happy that you find time to write such a nice review about our performance and most important you were satisfied with our service quality! This is exactly what we are working on every single time. With WARM (thawing:) regards, Anta Team

Ado, we would like to thank you for your kind review. We love to hear from our customers when they are satisfied with our work. Sewage coming out of the ground is what I am sure every home owner dreads. No one wants to deal with something so uncomfortable and revolting. It warms our hearts that we can help our customers make their homes a place they love and can be comfortable to live in again. Back Water Valves help homeowners deal with this kind of catastrophe because this system prevents sewage from backing up into the home, resulting in a nice smelling and clean basement floor drain. Camera inspections reassure our customers of the work we will be doing and of the repair that was done. Yuriy, is one of our extremely experienced drain technicians, he knows his way in and out of every drain situation no matter if it is corroded, broken due to tree roots or even to much grease clogging up the house artery. No job is too big or too small for us to handle. It was a pleasure working with you and helping you solve your drain problems and we will be ecstatic to do it again. You can call on us ANYTIME!
Sincerely,
The Anta Team.

Thank you Albert for your time and feedback! We appreciate your opinion. But we believe we are very reasonable licensed plumbers, to start off we charge NO SERVICE FEES, NO HIDDEN FEES & NO GAS CHARGE. We provide prices upfront before the work has begun, so we can provide you with the freedom of having a choice to go ahead with the work or not. We provide FREE visits to assess the project and provide a quote. We do everything possible to avoid these kind of reviews. We do not push customers to go ahead, we even turn them away by telling them how to fix the problem without a plumber's assistance. We provide quotes before we do the work. And for some we even provide great discounts. For example, yesterday we installed a drain system for a kitchen sink for one of our clients. This client is a 88 year old woman who lives solely on her pension, she has no husband all she has is a cat as her family. We repaired her drain and invoiced her "$0". Your probably wondering, why did Anta do this? We provided her free service because we appreciate the generations who built our pasts, that has provided us with a better TODAY. Its that simple! Let's take a look at your case, a plumber (who has had numerous amazing reviews here, on HOMESTARS - by the name of RICHARD came on Saturday afternoon to visit your house and provided a quote for replacement of shut off valves and supply lines to be installed for your kitchen sink, master sink and ensuite bathroom sink. He priced the project at $300.00 plus $39.00 of HST, this portion is collected by Canada Revenue Agency. We are very dissatisfied when we make our customers unhappy. We are a bit disappointed and baffled by this review because we do not understand what was really done wrong here: We provided a quote upfront, you were not charged for this visit, he provided his knowledge complimentary. We always follow up on reviews to find out what the reason is that the customer has asked the technician to go forward with the job after reviewing the quote. But we leave and the customer is not satisfied? :( I wish we could charge every customer "$0" like the commercials you see on TV, but our plumbers need to receive compensation for their services, and our phones need to be answered. We do love all of our customers no matter what. This is why we collect reviews, we don't pay for fake reviews. We watch how our plumbers represent the company and we hope you find a plumbing company that fits your needs. Thank you for reading our review response, with best wishes
Sincerely,
The Anta Plumbing Team.

Good day Patrick, thank you for posting your honest review.
We are very accepting to all sorts of experiences by our customers. We try our best as an emergency service to respond as quickly as possible to all our customers whether emergency services are needed or not. The faster we get in and take care of the job the faster your headache of a problem is over. In your case, leaks are a pain, they start off as a little bit of water on the floor to flooding an area. And the truth about them is that they always seem to pop up at the worst of times. We are glad that we were able to handle your multiple leakage problem. In response to our prices, we price by the job not necessarily by the time taken to provide the service. It is always good to receive the quote in hand and sign it before having any work done by the technician, that way both you and the technician are positive of the cost of the job before anything is started. We hope the next time you need plumbing work done, our price will be more attractive. We hope to hear from you soon! The Anta Team.

Thank you Michael for your wonderful review. We at Anta plumbing love when we can help our customers with each and every question you need answered, fix the problem on hand as well as provide pointers for preventing the issue from happening in the future. This prevents unworthy costs and the work we do will last in the long run. We are very happy the work we did was successful and you are satisfied with your service. We thank you for choosing Anta Plumbing and we are excited to have you as a reoccurring customer. We hope you like our response!! Sincerely, The Anta Team.