Frozen and burst pipes, sheared off main valve
I called Anta plumbing in a panic. Pipes froze, then burst at the main valve. We are talking total disaster, I honestly cannot think what else could have gone wrong. The service I received was exceptional. On top of being obviously technically excellent, the first "emergency" plumber (Igor) was extremely helpful - going above and beyond what anyone could have reasonably expected - he really helped us out of a bad situation, and then with planning and explaining what and why things needed to be done. Which they managed to do the very next morning (serious emergency repair/replacement). It was smooth, easy and very good value. The staff in the office are also very easy to talk to, and helpful. I am trying to think of different positive adjectives - they are simply the best experience I have had with paying someone to come into my home to fix a problem. And, it was an emergency. On top of it, the technicians were universally skilled, polite, careful about the house, and thorough.
- Approximate cost of services:
- $2,486.00
- What could this company do to improve their services?
- n/a
- Any advice to offer fellow homeowners facing a similar project?
- call them
- Company Response
Thank you Julie!!!! I remember how you were frustrated and almost crying over the phone to get something done to avoid a flood. In the office we have girls who not only answer the phones but know where the water meter is, how to turn the water off and what to do when you have water coming out of your pipes at 50 psi (water pressure). Thanks to plumbers who not only temporarily fix pipes but do everything to avoid your pipes from bursting. We love to provide total reassurance to you that your house is safe until we come back to replace your underground pipes. The city is very busy these days and city technicians are very limited to assist everybody. We work with them as a team to do everything possible get everything possible and some time even impossible to not let the water to ruin the property. We are more then happy that you find time to write such a nice review about our performance and most important you were satisfied with our service quality! This is exactly what we are working on every single time. With WARM (thawing:) regards, Anta Team