The crew was right on time and very professional. They provided a very detailed report, complete with photographs and explanations. The crew worked quickly, and more importantly, cleanly in order to complete the assessment.
Hey There... Thanks for the kind words! Cheers!
Unfortunately, I did not have a favourable experience with Mr. Roof Repair. An initially evaluation and subsequent repair did not solve the problem. A second and then third assessment was provided, all revealed different causes to the same issue. Second and third assessments carried extra costs, guarantees were not honoured.
When concerns about proper assessments were brought to the attention of management, they were met with distain and aggression. Quickly realizing reasonable discussion were not going to happen, I asked them to terminate all communication with me, they did not comply. Only the mention of police involvement ceased their communication.
It was extremely unsettling talking with the management at Mr. Roof Repair. I am sad to report it left my family feeling threatened and ultimately less safe.
To our existing and potential clients: The vast majority of this commentary is untrue, manipulative and defamatory. This is an unfortunate circumstance of a client who failed in their attempts to bully and threaten us into having their way. Their review is typical of their consistent unprofessional and untoward behaviour in our experience. In direct response to the most baseless elements of their review, we offer the following commentary: “Second and third assessments carried extra costs, guarantees were not honoured”: This is untrue. This client was never billed for any more than they contracted us for. No warranty claims were made for the materials or workmanship implemented. They wanted additional work completed for free. We refused. “When concerns about proper assessments were brought to the attention of management, they were met with distain and aggression.”: Again, completely untrue. This client was attempting to threaten us into performing work for free and when we refused, they became aggressive and unprofessional. At no point did anyone at Mr. Roof Repair act in any way aside from respectful at all times. We communicated in a professional manner, they just didn’t like that we were saying no. “Quickly realizing reasonable discussion were not going to happen, I asked them to terminate all communication with me, they did not comply. Only the mention of police involvement ceased their communication.” Again, untrue. By the end of our communication with the client, all via email, the client would make baseless, accusatory and unprofessional comments, then end their emails by saying “We don’t want to be contacted again” or “We do not want any response from you on our comments”. We felt that we needed to reply to refute the baseless nature of their commentary, always maintaining the level of professionalism that our clients have come to expect. We explained that we would stop replying to these emails when they ceased making baseless claims and unprofessional commentary. In their last email, the email contained ONLY the threat of their calling the police and NO baseless commentary. Thus, we did not reply. Their nonsensical threat of calling the police for responding to their emails was absolutely not the reason we stopped replying to them. Our clients’ satisfaction and long history are proof enough that this is not the way we conduct business, but the result of an unreasonable client.
I had them come because I heard a dripping sound in my attic. They came as promised (in the allotted time slot) and they did a thorough inspection of the roof and attic. I was sent a full report including pictures and given estimates for repair work. I thought they were a bit pricey but I have to do more research come spring time before I make any decisions. They were very professional.
Hey There... We appreciate the kind words. Cheers!
I thought I used a reputable roofer before but apparently they did the minimum and anyway roof technology has improved. This company is very professional and responsive. If you don’t want to fool around use them.
Hey There... Your view of us is exactly what we're working so hard for. Thanks for this!
Mr Roof Repair did a very thorough job examining our eaves for any issues that could lead to water getting inside the house. They also wrote up a very clear, thorough report with pictures of the roof and eaves. Talking on the phone afterwards we thought of another potential issue and they sent someone out very shortly afterwards to look at that too at no extra cost. Very nice service.
Hey brett.kennedy... We believe transparency is the key to good decisions. Our reporting is a result of that thinking. Thanks for this. Cheers!
We recently purchased a new home, for which the seller's provided inspection didn't include any roof info (dumb, I know). Then we found a leak. Having no idea what condition the roof was actually in, I was concerned I'd be conned into an entire new roof, so naturally I was a bit trepidatious about hiring a random roofing company I found online. What is great about Mr Roof Repairs' assessment, is they provide a detailed documentation of your entire roof along with the issue at hand with detailed photographs and descriptions. Their conduct is extremely professional.
Hey There... Professional is our middle name!!! Glad we could help in this way. Take care!
We had an inspection completed on our 2-storey house (constructed 1986) by Mr. Roof Repair in Oct. 2019 of our roof and attic due to a suspect flashing leak. as well as attic ventilation issues due to improper installation of iceneyne spray foam (2009), suspected to be responsible for mold build-up due to partial/full soffit blockage, as well as minimal soffit venting (6 per side) and roof venting (4) of approx. 2100 sq. ft. of roof area.
Installation issues were discovered with securing of skylight flashing (skylights were installed in 2010), attic vents, and chimney vent pipe: nails vs. screws. Skylight flashings found to be lifting in the area of the master bathroom leak. The tune-up will correct all of the flashing issues found, with the follow-up soffit project spring 2020.
In addition due to attic venting issues, our 30-year rated shingles (2009) were found to be experiencing premature wear (colouration/spalling, etc.) due to high attic temps. in summer.
We had other people check certain aspects of the roof, and most of the opinions were inconclusive or off target.
Reviewing the quotation and assessment report with Matt as a follow-up was the most thorough roofing company experience I have ever experienced. The use of technology to review the quote, pictures, and technical discussion was most impressive. We have now set out a plan to schedule the tune-up ASAP and finish the soffits in the spring. It was a pleasure dealing with this company.
Hey L&G... Education, transparency and thoroughness lead to these types of results. Thanks for this. Cheers!
Looked em up on better business bureau, got a call back in a couple of day, then they sent a truck and two people a couple of days after that. A temporary repair was done and they are coming back within a month for a more durable repair. So far so good, thanks Mr. Roof Repair
Hey David... Thanks for the kinds words!