I am completely frustrated and dissolutioned with this firm. I spoke to them about the poor fall clean up from 2019, about dead plant material not being cut down, and over 20 bags of leaves needing to be cleaned up. They responded that "I wasn't involved with last year", and promised to do a good job this year, and increased by fee to ensure they had the amount of time to spend. They are more interested in blowing leaves into shrubs than actually cleaning up the yard, and this fall, I am once again left with a mess to clean up, another 20 bags, and I need to cut down all of the dead plant material. Needless to say, I won't be using them again.
Unfortunately that was not the case.
- Company Response
This customer is confused. The work is not complete. We completed first fall cleanup on November 10th, 2020 and after that leaves kept falling and so is a snow. We emailed her a day before she wrote this review that we will be coming soon for a second fall cleanup visit later on in the month(once weather permits and snow would melt). 100s of our customers are happy about our service and understand that we are not magicians and we work hard around the clock to make everyone satisfied. When you have many customers, there are always couple of bad apples. In this particular case, this review is very weired, because we explained to her that we will be coming again for free to complete the job even though this customer just paid for one fall cleanup.