Gail and her team were amazing to work with from the beginning. She and her team were professional, friendly, respectful and went above and beyond on numerous occasions. She delivered on-time and on-budget what she said she would. Our project was a main floor and basement gut and reno (included a new full bathroom in the basement and laundry room). On the main floor we removed walls, replaced all the windows, created a new space for sliding back doors, and went down to the floor joists (which her team sistered and leveled as part of the process) prior to re-building. Gail and her team worked seamlessly with our designer and architect and between the three of them, this massive project was essentially stress free - which was huge as our family had some significant personal events we were unexpectedly dealing with throughout the process. Following the reno, when the house began to settle, Gail responded immediately to any questions we had and came back to fix any "deficiencies" that arose (like when my son made a duct tape ball and it ripped off part of the paint!). Each day, her team ensured the site was clean and safe before they left. Our neighbours were also very happy with how Gail and her crew respected their properties as well.