Foggy glass in my solarium picture window panes left me in a haze and prevented us from enjoying the beautiful view of our backyard. The company who built the solarium has long since gone out of business. Feeling frustrated, I did an internet search and found Andy from Solarium Repairs. After reading all the great reviews, I quickly knew I had found the right guy to fix this problem, even before I spoke with him. Speaking with Andy only reinforced my decision. When we met, Andy thoroughly explained what the problem was, showed me samples of the new and improved glass he was going to use, provided a fair quote and timeline. I booked the job with Andy and the result was fantastic. He detailed his work in photos, showed me the rotting wood that should never have been used in the first place, found an ant nest (which explained all the ants we were seeing in the spring but didn’t know where they were coming from) and overall, did a great job. There were extra charges due to some of the issues he found but Andy was totally fair and reasonable with the additional costs.
Once the job was done, we were extremely happy. Until we heard a loud noise coming from the solarium and found 3 large cracks in one of the window panes. I was totally devastated and demoralized. I took photos and sent them to Andy. He responded right away and stopped by that very evening. He said this happens sometimes with glass and not to worry and that he would look after the repair. He immediately ordered a new pane of glass and put my mind at ease. Within 2 weeks, the problem was resolved. Andy took ownership and responsibility of the issue.
My experience with Andy has been nothing but positive. His level of expertise was enough to convince me he was the right guy for the job. But his handling of the problem and honesty convinced me that he would be the right guy for any job. How often do you come across a guy like this?
A heartfelt, “Thank You”, Andy for the great work. I’m so happy we crossed paths.