After watching CBC Marketplace expose on home appliance repair shady practices a couple of years ago, I was in a dilemma of taking the chance of calling someone to repair or replace my noisy driver (atleast 10 or 15 years old).
I called Pro Appliance based on a recommendation. Needless to say Matt did not disappoint. He provided honest and fair advice, provided a quote to repair and also provided an option to purchase a new dryer leaving the decision to me. I had a conversation with him to get his expert advice and he was very upfront and candid. Elected to repair my dryer as the cost benefit was leaning to that direction.
Very happy with the service I received and would not hesitate to recommend Matt/Pro Appliance to anyone.
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- Company Response
We can’t thank you enough for the kind words about the service you received from Matthew. He is our most experienced technician and prides himself not only on his technical skill, but also on offering honest advice (the same he’d offer any family or friend) on how best to move forward with a repair or replacement.
We’re a family at Pro Appliance – that includes not only our staff but our customers. We want you to be able to rely on us for repairs and expert advice you can trust. We’re not here just to service your repairs today…we want to be your first choice every time – and hope we’ll be the choice you recommend to family and friend.
We are so happy that you were able to look past the shady companies exposed on Marketplace and give us a chance – and we are thrilled we didn’t disappoint.
We look forward to helping you in the future.