Red Robin Masonry

I called Red Robin Masonry to get a quote to replace the front steps for my parent’s home. The stairs had started to crumble at the base and the concrete pad needed to either be re-leveled or replaced. We chose Red Robin over a competitor whom we hired previously as their quote was competitive and they also had good feedback on Homestars.

After two scheduling delays, Mike and the crew showed up to begin work in August. Although the workmanship was good, we did not expect the concrete pad to be removed as we were originally advised it did not need replacing. We advised after the fact the concrete pad needed to be replaced as it could not be re-leveled to work with the new pre-cast steps.

As well, there were two unforeseen events that required additional work and cost: The old concrete was so thick that their jackhammer was inadequate, and a heavy duty jackhammer had to be rented to complete the demolition. Secondly, the old steps were backfilled with dirt/rocks that needed to be removed before the new steps could be installed.

These two unforeseen events resulted in a final bill that was significantly higher than the original quote (40% in this case). As a result, we were at an impasse as I did not agree on what the additional costs would be beforehand. We appreciate Mike used his own pickup truck to make a couple of runs to dispose of the dirt. However, if we had been advised of what the additional disposal costs would be for the extra disposal, I would have suggested a more cost-effective alternative – even if it meant a delay in completing the job. Fortunately we were able to come to terms and settle the bill.

In summary, Red Robin did a good job in replacing my parent’s front steps. The parging around the new stairs looks like it was part of the original porch. Next time we will make sure to get everything in writing so that any unforeseen events that may result in additional costs are discussed and agreed upon before proceeding further.

In summary, aside from a much higher than expected cost, Red Robin did a good job in replacing my parent’s front steps, and the parging around the new stairs looks like it was part of the original porch.

Would like to thank Dave and his associates did a good job on my chimney. After the job was done, their cleanup team made every effort to clean the dirt and everything to make sure the alley looked clean. Dave also called me to several times to follow up and make sure I was satisfied.
Thank you for the nice job done.

We had two old chimney that needed to be taken care of. Red Robin gave a reasonable quote with different options and we ended up rebuilding one chimney and tuck pointing the other. The job was done efficiently and they also took good care of properly clean up around the house after finishing.

I needed alot of tuckpointing done on my house which was missing sections of mortar in several area and I contacted Red Robin after seeing their reviews online. They came early and began work but after talking with the workers I discovered that they mixed the wrong mortar due to a mixup. They quickly removed the mortar from a few areas of repair, mixed up a fresh batch of the softer mortar for my older house and completed the work. After they finished I noticed they missed a section because the workers wrongly thought there was a power cable close to the area - it was a cable line. I notified Red Robin and a manager came by to complete the job - it is this attention to detail and 100% satisfaction guarantee that I really appreciate. A job well done and I would highly recommend Red Robin.

I have been very pleased with both the quality of the work performed and the professionalism of Mike and his team. I had a front porch that did not have an appropriate foundation so Mike’s team demolished and rebuilt the foundation, working under a city building permit. Their quote was reasonable and fair. Mike kept me informed of every step along the way, including discoveries of issues that needed solutions or when they had to reschedule due to weather issues. I always knew what the status of the job was. Even Dave would communicate with me when Mike wasn’t able to. Mike took the initiative to contact both the city inspector when dealing with problems, as well as with neighbours who were impacted by the work on my house. Clean up every day was excellent – even the neighbours commented on that. Mike even suggested that a smaller job wasn’t necessarily needed, so that was refreshing to hear (although I still had the job done and it was done to excellent standards). I can’t stress enough the excellent quality of the work and their work ethic. They had completed a smaller job for me a few months ago; I had paid for the job but Mike advised Dave to hold off on processing the payment because something wasn’t quite right. I felt that I could completely trust them to work in my best interests. I would hire them again in an instant. I thank them for their excellent work, support and patience with me.

Red Robin provided us with a reasonable written estimate and kept to their timeline. When they completed the work, we were surprised that the final invoice was less than what we had originally been quoted.

Dave and his team did a wonderful job. They had to search to find suitable brick to match ours and that turned out very well. The work was done efficiently and well, with a thorough clean-up. Everyone was pleasant to deal with - you could tell they were nice people by listening to how they treated each other while working. We would definitely recommend them.

I purchased a home that needed some tuck pointing as well as some brick replacement and chimney repair.

I called Red Robin and met Dave at the home and showed him what I needed done, mostly tuck pointing around the home and replacement of a few bricks around the front stoop as well as a repair of a chimney with cracked flue tile and cap. He provided a quote by email and I verified the quote was very reasonable by consulting another mason.

I booked the work and when it came close to the booking date Dave let me know they were a little behind on other projects due to weather and we rescheduled.

When the day came for the work Dave was prompt and courteous and introduced me to his crew and we reviewed the work to be done. After the work was complete he came back to review the completed job with me.

The work was done on time and on budget and was done well. I paid by cheque and received an invoice shortly after by email.

Thanks Dave and Red Robin for a job well done.

Dave and Mike were great to deal with- really on top of things and customer service oriented. Job was done on time and on budget with coordination of other parties doing the scaffolding and line coverings. The whole experience was a positive one.

Dave was awesome from the initial estimate to the finished product. would recomend him to anyone looking for masonry work. i have some other projects to be done in which they will be doing for me..