We purchased an older home that had sustained some water damage in the unfinished basement. We hired Red Robin Masonry to parge the crumbling interior walls in our basement.
The representative who came to provide our quote was very knowledgeable about both the parging process and the services provided by his company. He presented me with several levels of service in a way I could understand (even though I knew nothing about the process myself). I was able to pick the look of the final product to the level I needed and nothing more which saved costs.
The project was supposed to take 2 days, but the crew came for 4 days in a row without discussing the change with me or with my GC which was a little odd, but they remained within their quoted prices so it didn't matter.
The project was done in the winter and the frequent changes in temperature caused some cracks in the final layer. I emailed my Red Robin representitive and he sent someone over within 3 business days to correct the problem at no extra cost to me.
The final product is beautiful and I am satisfied with the level of customer service I received.
- Approximate cost of services:
- $7,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Hi Amy, thanks a lot for providing the review. I'm really happy you're pleased with the service and the final product. That's always what we strive for. I apologize that the length of time wasn't communicated with you. It appears that there was some mis-communication on our end as to what was the perceived timeline. the feedback is great so we can always tweek things on our end so the same error doesn't occur again. All the best. Dave