Our front porch is a nice older structure made of stone with a cold room underneath. Last year we had major leak during heavy rains, with water gushing into the cold room and we realized some repairs to the porch were badly needed. We had quotes from a few different companies, but Red Robin was the cheapest and most professional.
Mike came out with a helper as scheduled and got started on the job which involved tuckpointing the stone surface and brick all around the porch. Unfortunately, various rain delays meant the job wasn't done until it was close to winter. Also, the work was made more complicated since someone had tried in the past to patch up the surface joints with concrete instead of mortar, and some stones had to be removed completely and reinserted since they were coming loose.
There were still some minor cracks to deal with by the time winter set in, but they were mostly cosmetic and the cold room stayed dry.
Now, the work done was exceptional, but what really makes me give Mike and Red Robin a perfect 10 is the follow-up this spring to get the work completed. I had expected to have to hunt them down to come and finish up, but instead they were the ones hunting me down! I wasn't always the easiest person to get a hold of, but Mike kept at it through e-mails and phone calls and finally we managed to set a suitable time when the sun also happened to shine and the work is now completed.
I would definitely use Red Robin again and I have recommended them to all my friends. I completely trust their professionalism and integrity and I know that they just won't quit until the job is done right.
- Approximate cost of services:
- $650.00