They replaced my entire roof in 2014 and it looked great! In April of 2018 we got hit by a massive wind storm and much of my 4 year old roof was destroyed. Most of my neighbours had no issues. I thought it must be due to lack of trees on my property. Professional roofers repaired it again. Well... low and behold we get hit by another wind storm this past Sunday (November 2020).... my roof was decimated again. My insurance adjuster insisted and they sent out their roofing company to patch the roof. They advised that the shingles weren't nailed properly.
I can't believe that a company that ONLY does roofing can't lay shingles properly!!! I googled where to nail a shingle and can clearly see that they put them in the wrong places.
Their customer service contacted me about my review and they offered to make it right doing a repair without going through Insurance, or me paying for it. While I am impressed with the customer service, I am concerned with the installation and will be moving forward with another company.
- Company Response
Good afternoon. After further inspection, the shingles were installed correctly and the shingles that fell off were because of excessive wind damage. Unfortunately, our warranty does not cover animal or extreme wind damages as it is beyond our control. We are disappointed to hear that you decided to go with another company to have the work done. However, should you ever need anything in the future or have any further questions, we will always be here to answer your call. Thank you.