The May 4th windstorm damaged my roof so badly it made more sense to have a completely new roof installed. The only problem was that half of Toronto was in the same situation. I called Professional Roofers.com, they said they would have someone come as soon as possible. It took about 10 days to have someone come out to look and give me an estimate but in the meantime they contacted me to let me know that I had not been forgotten, they were just very busy. I appreciated this as other companies I had contacted either did not respond or took even longer to get back to me.
Adam came to our house and gave us a very detailed, professional presentation and laid out several options for us. It was a no pressure presentation and he was very clear that there would be a 6-8 week wait for installation as they were very busy. Again, I appreciated his honesty, I have neighbours that were made promises by other companies just to get them to sign and then they had to wait longer than promised. After I settled with my insurance company I booked the installation. The crew came on the day promised and took two days, as promised. The roof looks great.
I would have given a 10/10 ranking but there were a couple of finishing details (minor, nothing to do with the roof quality) that I thought should have been taken care of that were overlooked until pointed out by me. To their credit they sent a crew back within a couple of days, addressed the issue and made sure I was satisfied. I appreciated the prompt response and professional approach.
I have no problem recommending this company.
- Approximate cost of services:
- $13,800.00
- Company Response
Good morning Bruce and thank-you for your honest review. The May windstorms have made this quite a busy season for us and our first priority was ensuring that our current customers' roofs didn't receive any further damage. We then began helping new clients, such as yourself, with new installs and repairs that were needed. We appreciate your patience and that, even though we were extremely busy, you still chose to do business with us. Should you have any questions or concerns in the future, please do not hesitate to contact Adam or anyone at the office. I have passed your kind words on to Adam, he appreciates this very much. Have a great day and thank-you for choosing Professional Roofers.