Professional Roofers.Com

Initial contact with this company was quite odd. The person who answered sounded very young, amateurish and even rude. He was confused and told me that they would not be able to provide service to me out in Oakville as they were busy and there was a lot of traffic that week due to the PanAm games. Fair enough, but the way he spoke left a lot to be desired.
I hung up, and tried to get other quotes from other companies. It was busy season and they took time to get back to me. A few days later, I get a call from someone at Professional Roofers saying they were coming in half an hour!! I had not received quotes from anyone else, so I said, fine. They said they were busy and couldn't get to me and then suddenly a few days later they call on short notice saying they are on the way. I'm flexible, so I said OK, but I'm sure that wouldn't have worked very well with a lot of people.

In any case, they cleaned my eavestrough and patched a few holes I had in it that were leaking. A few days later it rained and the leaks proved to still be there. I called them and they at first were rude and tried to blow me off saying there is no warranty on their work. I found that very surprising, especially with their high homestars rating. I made it clear I wasn't happy and that I wouldn't accept that as an answer and after a while they said they'd return. This time they didn't just "spray over" the holes, but actually patched them up properly. It rained a few times and no water leaked, so so far so good.
I need to re-roof next year and I will get a quote from Professional roofers, but I hope they are more professional and less confused in 2016 than they were with me this year.
One thing definitely in their favour is their competitive pricing.