We are delighted with our leather love seat that arrived a couple of days ago. Robert was extremely knowledgable and helpful to me in making some decisions. One major decision was going with dense foam vs down cushions. His logic was to prevent the leather from stretching after use. I feel it was the right choice as the seating is firm, yet soft enough to be very comfortable. I found a chair style that I particularly loved, but that style did not offer a reclining love seat. BOSS custom made a love seat and it turned out beautifully. The leather is soft, but thick and feels like excellent quality. Danielle was a delight to work with and made the deliver appear seamless. Would highly recommend this company for higher end furniture.